[SOLVED] Windows 7 64 bit crashes constantly with games - APPCRASH - Fault Module Name: d3d9.dll

Anonymous
2010-02-01T06:47:05+00:00

Greetings,

I had Vista 64 and now upgraded to Windows 7 64bit.  80% of my games crash on load.

As other I have googled the shiznit out of this, it seems most people crash some time into a game, I crash without the thing loading at all.

My setup.

Processor Information:

Qx9770 (I run clocked and not clocked, all modes crash)

Asus Striker II Extreme motherboard

Windows Version:

    Windows 7 (64 bit)

Video Card:

    Driver:  NVIDIA GeForce 9800 GTX/9800 GTX+

    DirectX Driver Name:  nvd3dum.dll

    Driver Version:  8.17.11.9562 (driver 195.62, I've also tried 196.xx)

    DirectX Driver Version:  8.17.11.9562

    DirectX Card: NVIDIA GeForce 9800 GTX/9800 GTX+

    Number of Monitors:  2

    Number of Logical Video Cards:  2 (SLI and NO SLI, still crash)

    Primary Display Resolution:  1920 x 1200

    Desktop Resolution: 3200 x 1200

Sound card:

    Audio device: Speakers (SoundMAX Integrated D

Memory:

    RAM:  4094 Mb

These games run off Steam mainly but also games not in steam crash.

Fallout 3

Halfllife 2

Ghostbusters

JadeEmpire

MassEffect

Mirror's Edge  various others.

Surprisingly Crysis works, Company of heroes also.

A typical crash brings up this window.

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Fallout3.exe

  Application Version:    1.7.0.3

  Application Timestamp:    4a40f18b

  Fault Module Name:    d3d9.dll

  Fault Module Version:    6.1.7600.16385

  Fault Module Timestamp:    4a5bd9a9

  Exception Code:    c0000005

  Exception Offset:    00004bc5

  OS Version:    6.1.7600.2.0.0.256.1

  Locale ID:    3081

  Additional Information 1:    0a9e

  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:    0a9e

  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Any suggestions?

Windows for home | Previous Windows versions | Gaming

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Anonymous
2011-12-12T03:55:11+00:00

Hello Ericsz,

There are several issues that can cause this and other problems that lead to the Appcrash error. There is another post that has several steps to troubleshoot the issue, try those steps and see if they help.

 http://answers.microsoft.com/en-us/windows/forum/windows_7-gaming/appcrash-error-when-playing-some-games/dfc6f06c-a75f-4306-ac85-35dbbf8485a9?tm=1323661425093

LD

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  1. Anonymous
    2010-12-28T20:39:21+00:00

    Hello,

    I think that I have found the answer to every ones problems with Windows 7 64 bit crashing.  I have battled the crashes for a year and swapped out all kinds of hardware-video cards, reinstalled windows several times and made sure all my drivers were up to date.  None of that fixed the issue. What FIXED my crashes is adding 2g more memory.  I had 4g of ram and windows 7 would crash playing game.  After upgrading my memory from 4 to 6g my computer has been ROCK solid.  Has not crash in over 2 weeks.  I talked to a software expert were I worked and he told me that 64bit will use more memory then the 32 bit.  

    I REALLY believe that this is the fix for most people based on all the research I have done.

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  2. Anonymous
    2010-05-12T04:08:32+00:00

    I've had 64 problems to, been told (by nVidia)  it has to do with the nVidia drivers, I was using a GTX8800

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  3. Anonymous
    2010-05-10T05:46:36+00:00

    I am still having this problem and I am not using EVGA precision.

    Clean boot didn't help either.  I disabled EVERYthing except core

    Microsoft services that cannot be disabled, and the problem still happens.

    I also tried reinstalling DX9 but couldn't because Windows 7 already comes with DX11,

    which can't be uninstalled.  This is still in

    d3d9.dll appcrash  c0000005

    Colonization.exe
    1.0.0.1
    49a88196
    D3D9.DLL
    6.1.7600.16385
    4a5bd9a9
    c0000005
    0018e6f1
    928
    01caf0031ed0a600
    C:\Program Files (x86)\2K Games\Firaxis Games\Sid Meier's Civilization IV Colonization\Colonization.exe
    C:\Windows\system32\D3D9.DLL
    6e573605-5bf6-11df-8d38-001d7da2e2ba

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  4. Anonymous
    2010-02-15T06:59:36+00:00

    Well well well..  Mike, thankyou for pointing in the right direction with regards to trouble shooting this. It turns out, after doing a clean boot, it wasn't any of the services but one of the startup items . After disbaling groups of startup applications and restarting  narrowed it down.

    EVGA Precision and it's Wrappers cause DirectX9 to fail on windows 7.  Well at least on my installation. Now everything works, i.e. all DX9 games.

    Thanks Mike.

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