Can not boot XP at all - Getting Bluescreen error

Anonymous
2010-02-10T15:31:35+00:00

Hi all,

I am running XP SP3 on a Dell Vostro 1510 A10 BIOS with a SATA drive and Intel Core2 Duo CPU (warranty is expired). I recently got malware and removed it, with some experienced help, using ComboFix and HijackThis. It was successfully removed, computer rebooted, and Kaspersky online virus scan showed no more problems. Then windows updater (which was disabled by the virus) downloaded and installed updates. Yes, I see several people are having similar problems. On the next reboot attempt after installing the updates, I got a BSOD, error codes 0x0000007E (0xC000001D, 0x80537008, 0xBA4CF3B8, 0xBA4CF0B4). I cannot enter safe mode - system freezes during list of drivers - last driver listed is mup.sys. I cannot enter windows recovery - another BSOD with error code 0x0000007B. I cannot get into the HD to recover my data, so I do not really want to completely re-install. Oh, my systems diagnostics say the HD is ok. I appreciate any assistance you can provide.

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2010-02-10T17:14:37+00:00

Try this...

Symptoms: Computer started, loaded raid drivers and showed the XP startup screen for a half-second then went to BSOD with a Stop Error Code of 0x0000007E - many users also seeing (0xC0000001D, 0x----------, etc) as well.

Solution: 

  1. Boot from your Windows XP CD and start the recovery console. You may need to press F6 while RC loads in order to load SATA drivers; you will then have a c:\WINDOWS console prompt.
  2. Type: CD $NtUninstallKB977165$\spuninst (this is the update I had to uninstall to get out of the boot loop, other updates may be uninstalled by changing the directory name to $NtUninstallKBCODE$, where KBCODE is the KB code)
  3. Type: BATCH spuninst.txt
  4. Type: exit

Be sure to set your system to boot from the HD before resuming. Hope this helps. Saved me a lot of hassle today.

If that doesn't work, MS also issued updates for KB978262, KB971468, KB978037, KB975713, KB978251, KB978706, KB 975560 and KB 977914 last night.  You can insert those codes in place of the KB above and try until you get a solution.

Tom Steele

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  1. Anonymous
    2010-03-16T06:24:45+00:00

    I really really wish this were working for me, but its not! i even tried uninstalling all updates since the beginning of February.

    Would love some help!

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  2. Anonymous
    2010-03-16T04:38:12+00:00

    Hi Tom:

      My problem is slightly different. See my question for using a Win XP Pro diskette I made and am  not

      sure I should try. Currently, My computer is working; however, I would like to try the boot diskette I 

      made, so if my laptop does not boot I can use it. I have a HP dv8000 running Windows XP Professional with

      Service Pack 3.   

       Thank You in advance for your reply, I see that you answered several other questions.  Steve Papler

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  3. Anonymous
    2010-03-15T22:57:19+00:00

    You ROCK Tom!  I have been tearing my hair out for days trying to figure out what the problem was.  I was just about ready to take a hammer to it before I figured I'd give it one more shot. 

    Your solution worked like a charm.  I had to create an account here just so I could long in and pay my grattitude. 

    THANKS SO MUCH! 

    Kia

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  4. Anonymous
    2010-02-21T18:48:26+00:00

    Hi Tom and all,

    I'm having the same problems as everyone else but when I try to use your instructions, I don't have the $NtUninstallKB977165$. I can see the update installed, but not the uninstall. I tried Scott's code:

    These commands will UNDU all changes made by the 977165 update.

    DEL  "i:\windows$hf_mig$\kb977165\sp3qfe\ntkrnlmp.exe"

    DEL  "i:\windows$hf_mig$\kb977165\sp3qfe\ntkrnlpa.exe"

    DEL  "i:\windows$hf_mig$\kb977165\sp3qfe\ntkrpamp.exe"

    DEL  "i:\windows$hf_mig$\kb977165\sp3qfe\ntoskrnl.exe"

    changing i to c. 

    after cd to c:\windows$hf_mig$\kb977165 and typing the command >dr, all I see is:

    0    .

    0    ..

    Also, when it asks for passwords, it won't take a blank, and if I try "dr" in c:\windows\documents and settings    it tells me access is denied.

    I'm working on an HP desktop that had windows xp factory installed.

    Thanks for any help!

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