Hi pablo647,
Welcome to Microsoft Windows 7 Answers Forum!
We would like to get a little more information from you to help troubleshoot your issue.
Are you using any Sound Card on the machine?
You can try playing the same song to a differnet Headphone or the Speakers.
I suspect it could be a problem with the sound card drivers.
You can update the drivers for the sound devices and try after that.
- Click Start and then click Control Panel.
- Click System and Maintenance, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
- If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- In Device Manager, expland "Sound Video and Game controllers", right-click the "Sound Video and Game controllers" and go to properties.
- Browse to the Update tab and then click on update driver.
You may also check on the Sound card manufacturers web site and verify if they have any updated drivers for Windows 7 and try to install it.
Hope it helps.
Thanks and Regards:
Shekhar S - Microsoft Support.
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