Try the following MS KB article:
http://support.microsoft.com/kb/314060
Try following the steps for Windows Vista which should also work for Windows 7.
A driver service for this device has been disabled. An alternate driver may be providing this functionality. Code 32 (Disc Drive Problem)
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Anonymous
Hello,
I just entered a CD into my disc drive and noticed nothing was happening. So I went to manually click on the disc drive itself, and saw that it was completely gone. When going through the troubleshooting process in Windows 7, this note came up:
A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32).
Obviously I need to re-enable this service, but I am clueless as to which one or how to do so. Any help would be appreciated!
Windows for home | Previous Windows versions | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
52 additional answers
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Anonymous
2011-04-07T19:04:33+00:00 this didn't work
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Anonymous
2010-10-04T01:24:00+00:00 Hey, why don't these forums have a "Vote as unhelpful" button?
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Anonymous
2010-07-15T01:46:06+00:00 I have the same code 32 problem on my computer. i clicked on the link above and followed the steps but the problem is still there. What should i do next
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Anonymous
2010-04-01T07:52:29+00:00 Hello,
I just entered a CD into my disc drive and noticed nothing was happening. So I went to manually click on the disc drive itself, and saw that it was completely gone. When going through the troubleshooting process in Windows 7, this note came up:
A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32).
Obviously I need to re-enable this service, but I am clueless as to which one or how to do so. Any help would be appreciated!