XP - Error: WshNetwork.EnumNetworkDrives (Caused by KB982802 and KB2360937)

Anonymous

After installing update KB982802 the following code no longer works

Set WshNetwork = WScript.CreateObject("WScript.Network")

Set oDrives = WshNetwork.EnumNetworkDrives

specifically EnumNetworkDrives

It crashed with error code 800706C6 The array bounds are invalid.

Can anyone help?

Thanks Dave

P.S. tried to post this under XP but the windows updates link on the XP forum brings you here to the windows 7 forum!?!?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

KB980802 is an Important (not a Critical) update for WinXP. If you've decided not to (re)install it, you may need to hide it so that Automatic Updates doesn't install it again.

Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]

Double-click Automatic Updates > Click on Stop

(Stopping the service will take a moment)

Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]

Open the Download folder and delete its contents

Close the window.

Go to Windows Update website | Select CUSTOM and allow the scan to complete | Uncheck/deselect KB980802 and hide it ("Don't show me this update again").
Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]

Double-click Automatic Updates > Click on Start

(Starting the service will take a moment)

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

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Answer accepted by question author

Anonymous

I experienced this same problem.

After installing KB982802 on Windows XP then objNetwork.EnumNetworkDrives does not work but only IF there is a mapped up drive to a Sharepoint site or if a Sharepoint site has been added to "My Network Places". If I remove the mapping to the Sharepoint site the problem disappears. If I remove the Sharepoint site from "My Network Places" then I have to reboot to get rid of this problem. There could of cause be other situations where this problem arises but in my case I could link this directly to mapping drives to Sharepoint site.

Also the "Net use" command returns an error:

"C:>net use

System error 1734 has occurred.

The array bounds are invalid."

Note that this is the same error as if objNetwork.EnumNetworkDrives is used, "The array bounds are invalid.".

I managed to rewrite my logins script where I used objNetwork.EnumNetworkDrives by using Set Drives = objFSO.Drives and DiskDrive.DriveLetter and DiskDrive.ShareName but this is clearly a bug in KB982802 that needs to be fixed by Microsoft.

It's not a solution to remove this patch from all Windows XP workstations.

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40 additional answers

Anonymous

2010-09-17T16:33:59+00:00

Sadly the support respone wasn't very helpful especialy as I am not having problems installing the update but rather is causes a bug in a method written by MS! I sent the information originaly posted. The best bit is the second link they posthttp://support.microsoft.com/newsgroups/default.aspx if I follow it I end up back at the form i used to submit the issue!! Oh well I give up trying to report bugs to MS!

Dear Dave,

Thank you for your email about Microsoft® Windows® XP.

I am sorry to hear that you are unable to install an update on your computer.

To help resolve your issue,there are a number of ways you can obtain technical information and support from our team.

A useful resource is the Knowledge Base on our website, where we have published a large collection of articles and Frequently Asked Questions (FAQs) about our products. You can access it by going to;

http://support.microsoft.com/search/?adv=1

You can also go online and visit our Newsgroup to post your technical question at the following website, or alternatively chat with one of our Most Valuable Professionals (MVPs);

http://support.microsoft.com/newsgroups/default.aspx

If you do not find the answer that you are looking for or wish to discuss alternative support options, please call our Customer Services team on 0844 800 2400. Our lines are open from 8.00am to 6.00pm, Monday to Friday, excluding public holidays. These support options can also be viewed at;

http://support.microsoft.com/gp/services

Many thanks for contacting us.

Kind regards,

Name Removed

Customer Service Professional|Microsoft Customer Services
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Anonymous

2010-09-16T08:58:28+00:00

Hi,

Thanks. I have reported this issue and will post any fix here once I get a response.

Cheers Dave
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Anonymous

2010-09-15T20:45:36+00:00
See the "How to obtain help" section of http://support.microsoft.com/kb/982802

Visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates.

For enterprise customers, support for security updates is available through your usual support contacts.
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Despite what you see in the URL and at the top of the page, this forum handles Windows Update-related issues in WinXP, Vista & Windows 7.*[What were they thinking?]*

* * *

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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