When are you going to fix the overheating Microsoft Wireless Mouse Nano receiver?

Anonymous
2010-03-06T08:15:47+00:00

I bought a Microsoft wireless mouse 4000 a month ago. Yesterday it's receiver died on me. I suspect short circuit. After some research, I've realized that I was not alone with this problem, it could be a serial fault.

Once the question appeared on the forum before (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/727a8f10-4aaf-4f1e-bea1-3a73f7e62cf9) but the issue was quickly dismissed.

I bought the thing whole on a trip in Europe and can't have it replaced. Thus the question is, whether to trust Microsoft for the second time and buy the same mouse again, or opt for something else? I need a mouse that works on rough surfaces. But as of now, I may need to overcome my liking for the device and opt for Logitech's Anywhere, unless you reassure me that you will have the transceiver replaced soon.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-04-04T01:38:24+00:00

Microsoft Wireless Mobile Mouse 4000

Microsoft Replacement phone#: 800-933-4750.  Product ID = D5D-00001.  Have your 4000 mouse handy when you call them.  They will need the Product ID (PID) from the bottom.

They will replace yours for free .  Replacements carry a 3 yr warranty.  You must keep the PID of the original mouse for the replacement warranty.

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  1. Anonymous
    2010-12-07T01:50:52+00:00

    Thanks for sharing this number!

    I was able to talk to a person after clicking a few prompts. He indicated that they'll send a free replacement. I hope the replacement won't overheat too (but even if it does, at least I know they're sharing my pain).

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  2. Anonymous
    2010-12-06T11:52:59+00:00

    Mine (MSM4000) died today with the same heat problem. almost burn my finger. came across this forum when I did a search on possible replacement. like some user here, I cannot remember when (pretty sure was < 1yr) nor do I have the receipt handy. I am currently located in China.

    figured out a way to run Apple Magic mouse with my Win7, maybe that will be my replacement......

    I will definitely go for Blue tooth  mouse in future

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  3. Anonymous
    2010-11-27T03:43:56+00:00

    Wow, yeah, I just had my MS  Wireless Mobile mouse 4000 stop working randomly so I went to see if the dongle had come unplugged or something and I burned the ever-living f*ck out of my fingers on it. yanked it out and prayed that my laptop wasn't damaged. I tried another USB port, same thing. This thing is fried. What the ____, Microsoft. Recall this ____ before someone's computer bursts into flame.

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  4. Anonymous
    2010-11-19T19:02:44+00:00

    Hi ppl.

    I have a simmilar problem. Mine is occasionally just not working. Thought it's another Keyboard/Mouse I'm guessing if one can get a free replacement for a model 4000 one should be available for model 7000 laser, which should have 5yr warranty, or am I wrong there? I'm not from the US though the keyboard was bought and shipped from there (atleast I think). Whom can I contact please?

    Thank you all...

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