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I bought a Microsoft wireless mouse 4000 a month ago. Yesterday it's receiver died on me. I suspect short circuit. After some research, I've realized that I was not alone with this problem, it could be a serial fault.
Once the question appeared on the forum before (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/727a8f10-4aaf-4f1e-bea1-3a73f7e62cf9) but the issue was quickly dismissed.
I bought the thing whole on a trip in Europe and can't have it replaced. Thus the question is, whether to trust Microsoft for the second time and buy the same mouse again, or opt for something else? I need a mouse that works on rough surfaces. But as of now, I may need to overcome my liking for the device and opt for Logitech's Anywhere, unless you reassure me that you will have the transceiver replaced soon.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft Wireless Mobile Mouse 4000
Microsoft Replacement phone#: 800-933-4750. Product ID = D5D-00001. Have your 4000 mouse handy when you call them. They will need the Product ID (PID) from the bottom.
They will replace yours for free . Replacements carry a 3 yr warranty. You must keep the PID of the original mouse for the replacement warranty.
I've owned a Microsoft Mobile Wireless Mouse 4000 for 7 months before it turned suicidal. Now when I insert the nano receiver into USB port it initates plug-and-play-with-fire. After a few moments the receiver is hot to the touch. Great product if you want to light a cigarette, but I want to control my mouse pointer. Two thumbs down Microsoft.
I've got a Microsoft Mobile Mouse 6000. It worked fine for about 14 months, but a couple of nights ago it quit working. When I removed the dongle from my PC it was extremely hot. Oh, it looks like it has a 3 year warranty, but I can't find my receipt. I do know the date I purchased... I wonder if I can still RMA?
It should be noted that most USB device connection to USB port will get hot. USB specs indicate that USB is provide power over the port. There seems to be only one method of limiting the receiver of over heating: Use a USB "extension" cable. The USB extension cable USB A plug should be the plug that will head up, thus "saving" your receiver.
I'm not sure why you can't replace it where you are now, but I can confirm that the notebook bluetrack mouse (http://www.microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=002) transeiver does not overheat. I have two of them, as well as the desktop version.
