Hi warrenjt,
Check out the manufacturer’s website and download the latest version of audio and video drivers.
Also check in the Device Manager to see if the HDMI Output is set as default device. This should solve the issue.
Method 1: Follow these steps to set the device as Default Device
- Click on Start-> Control Panel-> Click on Hardware and Sound-> Now click on Sound.
- Now under the Playback tab-> Right click in the blank space-> Select both "Show Disabled devices" and "Show Disconnected Devices".
- Now right Click on HDMI Output. Click on Properties-> Under the General tab click on "Device Usage" and select "Use this Device:(enable)". Click Apply. Click OK.
- Repeat Step 1 and in the step 2 -> Under the Playback tab-> Click on HDMI Output and “Set as Default”.
5. Click Apply. Click OK.
Also check out the following link which addresses the similar issue:
Regards,
Divya R – Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.