Trying to watch netflix movies and getting an error code of 6003: silverlight does not seem to be working.

Anonymous
2010-09-22T01:34:51+00:00

I talked to a netflix technical assistant tonight and he tried to help me with this problem, but was unsuccessful.  The error code I receive from Netflix is N8156-6003.  He walked me through many different procedures to fix the problem and nothing seems to be working.  He even directed me to try tinyurl.com/netflixsl and after the individualizing it goes to opening and stays there.  My laptop is on 8 months old and is not used very often, not sure what the issue is, Netflix seems to think it is a problem with microsoft, please help.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-09-24T22:10:59+00:00

Hello, Nea5577

After loading the page to watch a video, right click the applet, then click Silverlight.

On the Playback tab ensure that the “Enable download...” option is selected.

On the Application Storage tab, click Delete all to clear any cached files.


David

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2011-07-06T11:52:38+00:00

    Ok so I fixed it!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for now. All I did was go into IE internet options. Under trusted sites I typed http://www.netflix.com

    Found that on another forum and thought "thats too easy" and afterwards I loaded a netflix movie. Freaking stupid! I have been at this for days. And thats all it was? Im sure a new problem will arise. Good luck. Let me know if that works for you.

    Still no good. I put every version of netflix, https, http, *.netflix, movies.netflix.com, www.netflix.com into the trusted site box.  Same message.  Uninstalled and reinstalled.  Same message.  Firefox.  Same message. iexplore as administrator. Same message. Deleted cached files. Enabled download. Run As Admin. Nothing works.

    WHAT IS IT?!?!?!? Years of netflix working just fine, and now AARGHH!

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  2. Anonymous
    2011-04-15T02:01:56+00:00

    Ok so I fixed it!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for now. All I did was go into IE internet options. Under trusted sites I typed http://www.netflix.com

    Found that on another forum and thought "thats too easy" and afterwards I loaded a netflix movie. Freaking stupid! I have been at this for days. And thats all it was? Im sure a new problem will arise. Good luck. Let me know if that works for you.

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  3. Anonymous
    2011-04-15T00:54:37+00:00

    The first few days I had netflix instant watch it worked fine. Never did anything different with the computer. Few days later started getting this message. Spent time on the phone with CS and they eventually said it was Microsoft silverlight that was to blame. Way to go! Still doesnt fix the problem. my username is an administrator. As most are on any computer. Who doesnt select a user name as administrator anyway? I have spent countless hours searching online. Nothing that actually fixes the problem. If it isnt fixed before the free month is up then I am done and will cancel it. If anyone finds some magic fix for this please help! thanks.

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  4. Anonymous
    2011-04-15T00:50:26+00:00

    doesnt work. Thats the same thing netflix said to do. Does nothing.

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