I'm connected to the internet, but not connected.

Anonymous
2010-06-19T01:17:39+00:00

I am currently connected to the internet. I can surf the web and watch videos. I recently tried to download AVG anti virus and it said I was not connected to the interent. I also cannot play any online games; it says I have no connection. I also tried to install updates to Itunes and microsoft office 2003, but it said I have no connection. I have other computers that are connect to this wireless router just fine, like xbox 360, ps3, and 2 laptops. This computer that is having the problem is home built and has only recently had this problem. Any help would be great. Thank you

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

57 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-10-24T00:08:00+00:00

    Hi! try to reach help and support to find my original file. was told that I wasn't connect

    to internet and I was. Hope this doesn't happen too often .This new PC work so badly it would be one more problem that I cannot take anymore so frustrated I am with Microsoft 10.

      Norma Gagne Cyr

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-09-22T01:26:16+00:00

    the two malware programs are not free, I tried to get them.  they charged 29.95

    for each one.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-04-28T19:55:52+00:00

    Why am I told I'm not connected to the internet when I am connected

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-11-09T13:41:56+00:00

    what is the problem i have internetconnection icon and system says not connected very frustrating

    Was this answer helpful?

    0 comments
  5. Anonymous
    2010-08-15T14:23:13+00:00

    I had not exact but similar issue which may help you here. But I took a different (more risky) way to solve by editing registry values. Before you work with registry, make registry backup with ERUNT and take a fresh snapshot of the System Setting (i.e. Create new System restore Point).

    Go to Registry and Right-Click to save this hives: Network and TCPIP. (you can delete the DHCP address if you wish for theprivacy reasons.

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network]

    and

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip]

    Please post the content of these two hives, alongwith your Firewall and AV/AS software name. There is a possibility that you have a problem\corruption with network configuration. My take is that your Network adapter setting is corrupted by the AV/AS while cleaning spyware/trojan.

    Or, you can simply try resetting the network in the SAFE MODE:

    RUN > netsh winsock reset

    http://support.microsoft.com/kb/299357/en-us

    ======================================================

    I would recommend to use RegAlyzer program to find all hidden registries with these key words: Symantec, Norton, NAV, SAV. You will be surprised that so many keys are still not cleared.

    Additionally, Symantec stores files in (i) Windows\System32\drivers (ii) Windows\System32 (iii) Program Files\Common Files.

    These locations also need to be purged of Symantec residues. One way to achieve this is to run through Windows PE Loader, and use RegistryEditorPE like program.

    Was this answer helpful?

    0 comments