I'm connected to the internet, but not connected.

Anonymous
2010-06-19T01:17:39+00:00

I am currently connected to the internet. I can surf the web and watch videos. I recently tried to download AVG anti virus and it said I was not connected to the interent. I also cannot play any online games; it says I have no connection. I also tried to install updates to Itunes and microsoft office 2003, but it said I have no connection. I have other computers that are connect to this wireless router just fine, like xbox 360, ps3, and 2 laptops. This computer that is having the problem is home built and has only recently had this problem. Any help would be great. Thank you

Windows for home | Previous Windows versions | Internet and connectivity

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  2. Anonymous
    2010-08-15T00:40:57+00:00

    Just for information purposes, I recently was staying in a hotel with wireless internet.  Unfortunately, the WiFi connection would not work so I contacted the hotel's tech support staff.  After 30 minutes trying all sorts of things the support staff person instructed me to change certain settings on my laptop that would be "compatible" with the access point."  He then proceeded to walk me through changing various settings on my laptop (including the DNS setting mentioned here).   What he actually had me do was to "undo" the instruction to "automatically" conform to the DNS setting of the network connection (other than that specific one at that hotel access point).  At the time I did not realize how this would cause problems later with other connections.  Later when I was back at home, and at other locations with WiFi, I found I was unable to get any connection to a browser (although I was "connected").  I had forgotten about the resetting of the DNS properties before, and not until I read this thread did I realize that was the problem.  When I went back to reset DNS to automatic I had no further problems.  Finally, after many hours of trying to figure this out I had a simple solution.  Word to the wise:  when contacting tech support at WiFi locations (such as hotels) be very wary of "solutions" that might be proposed for connection problems, especially if they involve changing settings on your laptop.  Thanks for the help given here.

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  3. Anonymous
    2010-07-20T06:58:25+00:00

    "Bronzegod" wrote in message news:ec4da153-1be1-44d3-80e5-1ac7c342b10e...

    I FIXED IT!! It was my old norton antivirus that never completely uninstalled. I didnt even see in in the add and remove items but I ran the uninstall program for norton and restarted my computer and it worked. Thank you for all the advice.

    Well Done!

    Norton has a LOT to answer for - and its built-in uninstaller even more! I assume that the uninstaller you ran was the SymNRT Norton Removal tool? - if not, then run that as well (it still leaves stuff behind - but mostly in the form of files scattered round the computer, rather than 'bad' entries in the registry.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

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  4. Anonymous
    2010-07-20T06:55:45+00:00

    "Bronzegod" wrote in message news:52ea91cf-8048-49cf-acba-22c4f0a170d2...

    Still cant connect to certain sites did the interent options diagnostic and gave me a error code Error 12029. I googled error and a host of sites say I got registery errors that I have to pay to fix. Is this the problem and does microsoft offer some kind of registery fix program. I thought it might be the USB so I bought a wireless card, but I still have the same problem. I'm baffled!

     

    The 'Registry error fixers' are almost totally snake-oil sellers - do NOT fall for their charms!

    I had similar problems with a machine yesterday, funnily enough - and it turned out that the Router it was connected to was using static DNS, and one of the DNS servers was poisoned, and redirecting requests to certain sites to some very strange places! I suspect that a literal drive-by hacker changed the DNS targets, as the router was on default security settings.

    Check your DNS settings - most of the time they should be set to automatically get DNS from the ISP - or at least set to get them from well-known public DNS Servers such as OpenDNS or Google. Also check your router to make sure that it hasn't been 'got at' in similar fashion.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

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  5. Anonymous
    2010-07-20T01:24:10+00:00

    I FIXED IT!! It was my old norton antivirus that never completely uninstalled. I didnt even see in in the add and remove items but I ran the uninstall program for norton and restarted my computer and it worked. Thank you for all the advice.

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