Vista SP2 Update Fails - "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

Hi Coherent Computer Solutions,

Thanks for posting to answers.microsoft.com community forum.

Realize that you have submitted answers to many forum users from our discussion threads and wanted to say thank you for that. 

Since, I've just reviewed the information in this post, I wanted to ask the following questions.

Sometimes, computers come pre-installed with 30 day trial software to various programs.  Sometimes one of those programs are Anti-Virus related.  I've seen these programs just being installed on systems cause issues very much like experienced here.  What I would suggest if this is the case is to use the REMOVAL TOOL of the manufacturer for that virus software - whether you've ever used it, or whether it has never been activated on your system - then try the install again.

This is because of past experiences after trying many, many, many, steps a resolution was achieved after doing that step. 

Here are the summary of steps that I would take, and some you have already done, but, if you would accomplish these steps in this order and let us know the outcome, we really appreciate it.

(Again, thanks for posting to our forum group as an initiator of questions and in many cases responding to other community users on their questions.  )

1. For any Anti-Virus Software, installed or just pre-loaded by the manufacturer.  Ran the Manufacturer of the Softwares removal tool to uninstall all instances.  NOTE:  You need to verify you have the media key and media to reinstall such items if desired.  ----I am not recommending never running Anti-Virus software as this is not a safe solution, just temporarily as we troubleshoot this issue.
2. Next, let's rename the Software Distribution folder;

• How to rename the Software Distribution folder in Windows Vista:

1. Stop the Windows Update service (make sure you are logged on as an Administrator).

 Go to Start button > Control Panel >System and Maintenance >Administrative Tools.

Double-click on Services. You will need to provide the Administrator password or confirmation if you are prompted to do so. Right-click the Windows Update service and click, Stop.

2. Click Start, type %windir% in the Start Search box, and then press ENTER. (Note: %windir% is the Windows directory where Windows Vista is installed). This will bring up a window of the Windows directory so you can locate and rename the SoftwareDistribution folder. Rename it to SoftwareDistributionOld.
3. Start the Windows Update service.

Go to Start button > Control Panel >System and Maintenance >Administrative Tools.

Double-click on Services. You will need to provide the Administrator password or confirmation

if you are prompted to do so. Right-click the Windows Update service and click, Start.

This procedure will erase your history on the Windows Update service. It is okay to erase the history.

4. You will need to reboot your system. Without rebooting, the new folder for Software Distribution cannot be successfully created.
5. Run CheckSur -

1. Boot your system into a clean boot state:

1. Remember after done troubleshooting this to bring your system back to Normal State by following the steps outlined in step 4, however, instead of select Selective Startup, select the Normal tab and return the system to normal.
2. Try to install the update again.

Coherent Computer Solutions, we note that you were working with a Microsoft Support Phone Technician involving this, have you considered asking for a disk to do the SP2 install from.  Sometimes the download of the files may be getting corrupted and it may also be causing complications in the issue.  If have not already, please do not hesitate in inquiring to do so.

Also, you may want to move forward with an In-Place Upgrade to check if ability to install SP2 would be accomplished.

Your hardware Vendor may be able to provide the Vista Disk for you, or possibly a friend would have a Vista disk that would assist you in accomplishing the In-Place Upgrade.

Regards,

Debbie

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forumand let us know what you think.

**No reply at all...   (Isn't there a song about that?)**It's been four days since a Microsoft person has responded. Are you stumped?  Or as I have come to believe, Microsoft has a serious issue with the SP related to the two scenarios I site below. I suspect that you have been told not to address it until a resolution can be found.

Dual Boot

Why are no Microsoft people addressing the potential issue with maunufacture OS installs and Vista SP2?    It seem to be more related to systems that have a "System Recovery" partition in addition to the Vista install. This makes it a dual boot system, which SP2 appears to be having issues with. From http://support.microsoft.com/kb/971204/   "the SP2 installer will be unable to uniquely identify the correct system boot files". There are other forums and reply from MS indicating an issue with SP2 installing on Dual Boot systems. 

Imaged/cloned drivesThe other potential problem is that PC mfg's clone/image the drives. This is a problem as sited in http://support.microsoft.com/kb/971204/  Full text on my May 28 post on this thread.

"When you install Vista SP2, the Vista SP2 installer must update the system boot files. If third-party disk management tools are used to "clone" disks or partitions, the SP2 installer will be unable to uniquely identify the correct system boot files."

PC mfg's don't give an operating system disc anymoreUnfortunately most PC mfg's don't supply an Operating System disc.  Dell provides an OS disc. I believe they are the only one.

Typically you are lucky if you get more than a restore partition and a prompt to run a program to burn restore discs. I find that most of my clients fail to do that.

I've never been able to get a PC manufacture to send an OS disc (except Dell), only a set of factory restore discs for that PC. All it will do is put the factory image back on the drive.

Microsoft's resolution to thisConsidering that frequently the only answer is to do an in place upgrade or a clean install, Microsoft should require PC mfg's to provide a disc at the time of sale. Or perhaps Microsoft should allow ISO's to be downloaded from Microsoft's site

Copies of all Microsoft Operating Systems are already available via War*ez sites, BitTorrent and the like. Why not give us the ability to get an ISO that we know is clean and has not been modified in anyway?

Please pass this on to the powers that be.

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."

I also have the same problem with an ASUS laptop. Vista 32-bit Home Premium, pre installed by the factory, no actual install disc. This computer has SP1, which installed fine when it came out, and it has every update possible. I tried all the solutions Microsoft has like anyone else on this thread has done, and not getting any success. My desktop installed SP2 fine, but it is a custom build that I did. It seems Microsoft has to do some research into this if many computers with pre-installed OS's are having this problem.

Anyone?

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."