Vista SP2 Update Fails - "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

Anonymous

Good morning.

Stand alone Vista SP2 Fails.

Using Windows6.0-KB948465-X86.exe file version 6.0.6002.18005 downloaded 5/26/09 2:03pm Central

"Installation was not successful" "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

I follow the Go online to learn more... link.

Resolution 1: Install the stand-alone package... - I am using the Standalone Package

Resolution 2: Run the System Update Readiness Tool - I did. No change, install still fails.

Resolution 3: Close or disable any applications... - I did. No change, install still fails.

Resolution 4: Uninstall any security applications... I did. No change, install still fails.

I have also run a check disk and run the SFC command to scan for corruption. No change, install still fails.

This particular PC is a Gateway with pre-installed Vista Ultimate. I installed SP1 via Windows Update a ways back. It currently has all critical Windows Updates installed, exception of todays Windows Defender updates.

I have NOT installed: IE8, Windows Power Shell 1.0, Office Live Add-in, Windows DreamScene Pack #3, Windows Sound Schemes, Windows Live Essentials nor any of the 34 Language Packs

The PC has been scanned by multiple commercial grade malware programs, with the PC active and with the drive attaches to another machine. It is clean.

The PC is connected to a USB keyboard and wireless Logitech Mouse via a DVI/USB KVM device. (There is no Logitech software installed)

There are no other external devices attched to the PC. The printer is via wireless network.

UAC is turned off.

The hard drive has the main partition "Drive C" and the recovery partition "Drive H"

The DVD/RW is "Drive I"

The Card Reader in the PC has Drives D thru G

The Card Reader on the wireless HP C6180 shows as a network drive Z

Please send help.

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Anonymous

I realize many of you may have given up and just reinstalled Vista or moved on to W7 at this point.

I was having the same issues as Coherent Computer Solutions. I had narrowed the issue(s) down similarly and had gotten to the point where it seemed likely to me that the WMI issues were somehow related to the inability to install SP2. I too was getting "Can’t Collect Information. Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing." Attempting to install Vista SP2 consistently wound up with "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)" I had tried all the other suggestions found throughout this thread, especially in the sixth post.

I had already run the command "net localgroup Administrators LocalService /add" to resolve some problems with network connectivity. I was receiving the message "Connection status: unknown. Server execution failed" when attempting to launch the Network and Sharing Center. The "net localgroup Adminsitrators....." command fixed this beautifully.

But I was still getting the WMI error(s) and, as mentioned, also attributed the inability to install SP2 (No such interface supported) as being probably related to this. More digging and wmidiag showing similar errors reinforced this belief. Finally, a bit more searching turned up this command:

net localgroup administrators NetworkService /ADD

Make sure to run it from an elevated command prompt (right-click and run as Administrator). But, after running this command, msinfo32 worked perfectly and, lo and behold, Vista SP2 installed cleanly (and rather quickly, actually). I hope this helps someone else out there and thanks to Coherent Computer Solutions for the msinfo32 WMI lead. Happy holidays to all.

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59 additional answers

Anonymous

2009-06-01T04:34:26+00:00

I just realized I failed to mention that I ran SFC and it found no integrity violations, if I recall the phrase correctly.

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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Anonymous

2009-05-31T19:13:21+00:00
I'm very clear that I do not have any version of SP2 installed, nor have I ever. I own the business that is my screen name. It would have been a rookie mistake but a valid question to ask.

It is my understanding that updates to SP2 via Windows Update is slowly being made available between now and the end of June. As of a few minutes ago, SP2 does not show in Windows Update.

As I indicated in a previous post, all critical Windows Updates have been installed except the May 28th Defender updates. Those have since been downloaded.

The other non-critical items that were not downloaded and installed are listed in my first post. I have no plans to install them. No one has indicated that they are critical to the installation of SP2.

You refer to KB948343. Neither of those apply to my situation.

KB948343: Installation problems are known to occur with the hardware and software in following list. Service Pack 2 for Windows Vista and for Windows Server 2008
- Intel ICH7 systems with Bluetooth that are connected to a USB 2.0 hub
Service Pack 2 for Windows Vista and for Windows Server 2008 is not available from Windows Update to customers who have an Intel ICH7 system with Bluetooth connected to a USB 2.0 hub. There is a known problem with the service and this hardware configuration. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

970408 (http://support.microsoft.com/kb/970408/ ) A Bluetooth device stops working intermittently on a computer that is running Windows Vista Service Pack 2
- vLite
If you used vLite to customize your Windows Vista installation, you may have removed some required system components. To work around this issue, install the latest version of vLite. For more information, visit the following vLite Web site:

http://www.vlite.net/ (http://www.vlite.net/)

The KB948343 article points to an issue with installing SP1 and Symantec Endpoint. This was intially installed when I first tried the SP2 install but has since been uninstalled and all the left over parts manually cleaned up.

To this point no Microsoft people have addressed the potential of Factory Vista installs being a problem. An issue I have addressed twice now on this thread.

The potential for my apparent problem with WMI being an issue with the install has not been addressed.

I have not seen anyone address what "No such interface supported" actually means. Or is it an error response that does not really mean what it says? What interface is it referring to?

I have spent a mess of time on the internet looking for and trying various solutions for this SP2 install problem as well as the apparent WMI problem. I have posted the things I have tried here hoping the Microsoft Support Staff would have other more in depth options for resolving the issue.

Please send help.
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Anonymous

2009-05-31T09:58:23+00:00
Hi All,

Confirm that the service pack is not already installed and that you are not running a prerelease version of the service pack You may already have the latest Windows Vista service pack installed and not realize this, especially if you have Automatic Updates turned on. Or you may have a prerelease version of the Windows Vista service pack installed.

To determine whether you have an earlier version installed, follow these steps:
1. Click Start
Collapse this imageExpand this image

, right-click Computer, and then click Properties. 2. If Windows Vista Service Pack 1 is installed, a reference to "Service Pack 1" will be displayed at the bottom of the Windows Edition section.

If Windows Vista SP2 is installed, a reference to "Service Pack 2" will be displayed.

If a prerelease version of Service Pack 2 is installed, the information that is displayed will resemble "Service Pack 2, v.286."

Here are other options you can try.

http://support.microsoft.com/default.aspx/kb/948343

Thanks for using the Answers Forum. Please let us know how this works out.

Joseph

Microsoft Answers Support Engineer

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