Can't redeem rewards because it requires phone number, and Microsoft keeps blocking me from adding my number

Anonymous
2023-11-18T09:14:16+00:00

I tried to redeem the Bing rewards which told me that I need to add my phone number. I clicked on the link provided on that page (Add your phone number), tried adding the number, and since then I'm getting blocked over and over again with the following message:

"Try another verification method That verification method isn't working right now. Please try another method."

I tried adding my other number and yet it kept blocking me. I don't recall violating the terms and conditions. I remember adding my phone number as the security info which I removed later, but that should not stop me from adding the other number.

Please help me with the following.

  1. Is there any other method to verify either of the numbers?
  2. Is it possible to redeem the rewards without needing a number? It is really important to me right now.

Edit: The issue has been resolved now.

Microsoft Edge | Other | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-11-20T05:41:50+00:00

The issue seems to be solved in this morning. Now I can add my phone number again. Thank you for support.

Was this answer helpful?

8 people found this answer helpful.
0 comments

50 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-08-27T13:52:03+00:00

    I tried to redeem the Bing rewards which told me that I need to add my phone number. I clicked on the link provided on that page (Add your phone number), tried adding the number, and since then I'm getting blocked over and over again with the following message:

    "Try another verification method That verification method isn't working right now. Please try another method."

    I tried adding my other number and yet it kept blocking me. I don't recall violating the terms and conditions. I remember adding my phone number as the security info which I removed later, but that should not stop me from adding the other number.

    Please help me with the following.

    1. Is there any other method to verify either of the numbers?
    2. Is it possible to redeem the rewards without needing a number? It is really important to me right now.

    Can anyone help me

    please someone help me

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-08-08T17:53:48+00:00

    I just think Microsoft doesn't want to let us use our points. Going to switch to Playstation since they refuse to let me use my rewards

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-07-28T23:15:09+00:00

    I can't redeem my cashback. Won't allow number to be added. says its already used..its mine.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-07-20T05:57:13+00:00

    i really need help, i can't add my phone number after i removed the previous one, can anyone help me with this?

    Was this answer helpful?

    0 comments