Can't redeem rewards because it requires phone number, and Microsoft keeps blocking me from adding my number

Anonymous
2023-11-18T09:14:16+00:00

I tried to redeem the Bing rewards which told me that I need to add my phone number. I clicked on the link provided on that page (Add your phone number), tried adding the number, and since then I'm getting blocked over and over again with the following message:

"Try another verification method That verification method isn't working right now. Please try another method."

I tried adding my other number and yet it kept blocking me. I don't recall violating the terms and conditions. I remember adding my phone number as the security info which I removed later, but that should not stop me from adding the other number.

Please help me with the following.

  1. Is there any other method to verify either of the numbers?
  2. Is it possible to redeem the rewards without needing a number? It is really important to me right now.

Edit: The issue has been resolved now.

Microsoft Edge | Other | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-11-20T05:41:50+00:00

The issue seems to be solved in this morning. Now I can add my phone number again. Thank you for support.

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  1. Anonymous
    2024-07-18T19:03:44+00:00

    No I put a number in an now they are telling me I have to wait 30days. I trying to use my points for my game subscription that is due today.

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  2. Anonymous
    2024-07-03T20:37:25+00:00

    See if this works cuz it fixed mine:

    1. log out your microsoft account
    2. log in again but click forgot password
    3. choose the phone number you're trying to use to redeem as your identity verification (you can click the "show more verification methods" to let you use your phone number as a verification instead of your email)
    4. get the code and reset your password
    5. then log in and you should be able to use that phone number to redeem

    I hope it helps

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  3. Anonymous
    2024-05-25T14:16:06+00:00

    yes i have to

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  4. Anonymous
    2024-04-07T17:35:47+00:00

    I need help because my number doesn’t work so I can’t redeem stuff

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