Can't redeem rewards because it requires phone number, and Microsoft keeps blocking me from adding my number

I contacted the rewards support before posting this but haven't heard back yet. Clearing cache did not solve the problem. I tried doing the same from my phone and yet it shows me the same. I discovered that many other users are facing the same issue while trying to redeem their rewards. So this has to be an issue on Microsoft end and not the user end. And it needs to be fixed asap.

I've done followup requests and either they never respond, or they respond with the same set of steps to try and resolve it which never fixes the problem.

This is on a MICROSOFT account. Why can't we add phone number to it? Someone needs to answer this question immediately and give us a solution that actually works, rather than the same set of steps that do not work. It's like Microsoft doesn't want to help and could care less about the customer.

I cannot add a number at all. I've made many Microsoft accounts and I just now realized that one of my main accounts has enough points for a small gift card, so I tried to redeem it. But I keep getting a stupid phone verification page that seems unnecessary, because they already made me verify my email before that. Is there any way to just get around it? because I've used my number on another one of my Microsoft accounts already and it says, "You cannot use the same number from another account to redeem a reward."

I've contacted them several times and all they give is the same response to try various things that I've already tried. Finally, they referred me to Microsoft Account support. Now you're telling us to go to the Bing Rewards Account team.

So who can help? People are getting the run around and that is not good customer service. Someone needs to address this issue head on and fix it for those of us trying to add a phone number to our Microsoft Account so we can redeem rewards.