Can't redeem rewards because it requires phone number, and Microsoft keeps blocking me from adding my number

Anonymous
2023-11-18T09:14:16+00:00

I tried to redeem the Bing rewards which told me that I need to add my phone number. I clicked on the link provided on that page (Add your phone number), tried adding the number, and since then I'm getting blocked over and over again with the following message:

"Try another verification method That verification method isn't working right now. Please try another method."

I tried adding my other number and yet it kept blocking me. I don't recall violating the terms and conditions. I remember adding my phone number as the security info which I removed later, but that should not stop me from adding the other number.

Please help me with the following.

  1. Is there any other method to verify either of the numbers?
  2. Is it possible to redeem the rewards without needing a number? It is really important to me right now.

Edit: The issue has been resolved now.

Microsoft Edge | Other | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-11-20T05:41:50+00:00

The issue seems to be solved in this morning. Now I can add my phone number again. Thank you for support.

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  1. Anonymous
    2024-07-11T02:29:06+00:00

    Yeah men!!! MICROSOFT YOURE SO SOFT!!!!

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  2. Anonymous
    2024-05-07T09:25:44+00:00

    can you also help me please I'm experiencing the same problem for around 4 days now and I want to redeem coins from a game so i can buy the battle pass I have 10k saved up and I haven't violated any terms of service. I dont know why its doing this

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  3. Anonymous
    2023-12-04T18:28:32+00:00

    Yeah I just sent another support ticket in explicitly asking for authenticator. So we will see if that gets me anywhere.

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  4. Anonymous
    2023-12-01T15:52:42+00:00

    Good to know. I just submitted my 3rd ticket earlier today. If that fails my 4th ticket will ask that. I am beginning to think the rewards support is all AI bots since they just send canned responses and close everything.

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