Suddenly unable to use "collections" on Edge

Anonymous
2023-06-09T10:45:10+00:00

Hello

That started suddenly

Activating the "collection" tab on Edge produce the following error in

"This content is blocked. Contact the site owner to fix the issue."

And on mobile (Edge for Android), "collection" buttons give that error:

"It's not you, it's us

Bing isn't available right now, but everything should be back to normal very soon."

This occurs only with my profile synced to my Microsoft account. Other profiles using other account work find on both devices

I would be Ok to completely erase my synced profile (but I don't know how to do that) but *not* my Microsoft account.

Microsoft Edge | Tabs, address bar, and search | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-06-09T17:00:08+00:00

Hi everyone,

The engineers are working to restore Collection functionality as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Update: We have fixed the problem. We appreciate your feedback and cooperation.

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  1. Anonymous
    2023-06-09T14:23:00+00:00

    Same here, being trying most of the day to resolve with the usual fixes to no avail. Your data should be OK it can be found here :

    C:\Users*your user name*\AppData\Local\Microsoft\Edge\User Data\Default\Collections (you can copy and paste this into Explorer)

    There will be one or two files in there:

    collectionsSQLite & collectionsSQLite-journal - you can copy these files to your desktop for extra safety

    One will have 0kb the other a number, e.g. 74kb (depending upon the number of collections you have, I have hundreds)

    Wait for the fix from MS and your collections should reappear. If not then you will need to close edge go to the above folder and ensure the '-journal' file has the larger file size, if not rename it with OLD- at the front then name the other file with -journal added to the end. Reboot and try Edge and Collections again.

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  2. Anonymous
    2023-06-09T13:35:34+00:00

    My collections are blocked as well .. I used this all the time,. it is how I have organized everything from finance to health.. SUCKS!!

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  3. Sumit 44,316 Reputation points Volunteer Moderator
    2023-06-09T15:46:47+00:00

    The team confirmed they know and are investigating the Collections issue. I'll share once I have more information.

    Appreciate your patience.

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  4. Sumit 44,316 Reputation points Volunteer Moderator
    2023-06-09T13:09:13+00:00

    I'll let the relevant people know. Appreciate your patience.

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