How to contact Facebook support as my account has been taken over.

Anonymous
2023-06-18T07:55:16+00:00

Does anyone know how I can contact facebook support please to recover my hacked account. I can't get into the account as the hacker has changed the password and e-mail account. They have sent me to demands for money which appear to be 'from' my own e-mail account and 'to' my own email account - does that mean they can see all my e-mails and contacts?

I have already been and changed all my passwords which I can still get into and have changed my passwords on my e-mail account. Is there anything I can do?

Microsoft Edge | Other | Windows 11

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
DYARI BARHAM 37,661 Reputation points Independent Advisor
2023-06-18T08:43:09+00:00

Hi E,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

I am afraid that your issue is more Facebook related rather than a Windows issue and Facebook does not have any live chat support for personal accounts, however, you can get help from the link below:

https://www.facebook.com/help

if you think your Facebook account has been hacked, kindly check out the link below:

https://www.facebook.com/help/203305893040179?h...

It is great that you have changed all your passwords, you can also check out the link below to keep your computer secure at home:

https://support.microsoft.com/en-us/windows/kee...

Please let me know if you need further assistance and keep me updated.

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

61 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-12-12T20:40:14+00:00

    Hi Guys, I'm dealing with the same thing. I got hacked on December 8th at 1:30 a.m. THROUGH INSTAGRAM. I also think this is being done at Facebook. I Had 2-Factor Authentication set up and they still got to my account. Disabeled my real Instagram account and attached a fake one. Then they attempted to spend $999.00 in ads! My bank caught this. My Bank card is currently compromised. Then I reached out to someone who I thought could help me. Turns out he's also a thief but he was communicating with Facebook. I got emails from META while this was going on. So, I'd paid him $76.00 to help me "Fix" my problem. Fortunately, I stopped the transaction from going through and now he ghosted me about an hour ago. He was still pretending to help me until PayPal notified him of my complaint. The weird thing is $999.00 in Facebook ads being bought. As fate would have it, I was up for a job with Genpact last month and I absolutely know these are the people who run the META ads. I did not get this job but I have enough knowledge to know it is a ton of young people who work there and they are hiring just about anybody to work in those positions. These are the people who are hacking people's accounts. I would not say this but I feel the attempt to purchase $999.00 in ads was very suspicious. These people get "rewards" through a merit system depending on how much ads they sell. I think this is the motivation for these hacking. Meanwhile, my account is still disabled. I've had my FAcebook account since 2010. All my family and childhood friends and photo albums. It's a very small group of people on my account and now it's gone. I'm really trying to get help to recover my account.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-01-30T16:36:22+00:00

    When this happened to me I got an email from Facebook. When I clicked on it and went through the steps and send in a photo of my drivers licence I was able to get my account back.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-11-08T20:29:11+00:00

    Ok but how do you get into Facebook while a hacker changed my phone number, email address and name - so when I search for my account - it says it doesn't exist and I had my Facebook account for 12 years.

    What do you do when all your information has been changed to the hacker?

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-10-30T04:34:13+00:00

    I currently have the same issue. I have researched that it could takes days or weeks to get it resolved. I am still in the middle of getting it resolved. The starting point for Facebook hacked help is https://www.facebook.com/hacked.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments