360 videos in WMR not working

Anonymous
2020-08-02T21:06:31+00:00

Hello,

I'm having issues with the new Microsoft edge playing 360/vr videos in WMR. First of all, to get an option to play vr video I have to go through that app "360 videos" in the cliff house. Finding a 360 video via youtube in edge directly doesn't work because the goggle icon on the bottom of the screen is missing. However, if I start any of the offered 360 videos via the cliff house 360 video app, that opens youtube video in the edge, and now the goggle icon is present. This allows me to play VR videos, but really this doesn't work either because the videos are very choppy. I did not have this issue prior to the new edge installation. I'm using Samsung Odyssey+. Any suggestions to solve this issue?

Microsoft Edge | Audio and video playback | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-06-14T15:49:30+00:00

After looong trial and error,.....

Start with a reboot, Googles HDMI connected, USB disconnected (after completed boot),....plug in Goggles (USB), .......

Make sure Mixed Reality Portal NOT running and controllers are not connected to your computer (bluetooth)

On Desktop, run Microsoft Edge> go to youtube select a 360 video, you'll see the Goggle Icon , click it to enter VR,

now Mixed Reality Portal will start, ....put on your Goggles and enjoy the video.

After that you can select any other 360 video and it will work as long as all control stays with the desktop.

REPEAT:

All control has to stay with the desktop, otherwise it will not work.

Controllers have to stay disconnected, otherwise it will throw you back into the Cliff House

Hope this helps, and please,.....Microsoft,.....GET IT FIXED !!!

My setup:

Samsung Odyssey+

Win 10 v21H1 (Os Build 19043.1055), i7-9750H, Nvidia RTX 2060, 32GB

(All latest Drivers)

Was this answer helpful?

8 people found this answer helpful.
0 comments

115 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-07-28T23:18:11+00:00

    Hi N.R.N

    The issue with the 180-video format (example: https://www.youtube.com/watch?v=4OeeILkt880) is now fixed in version 2.4.9 . The 360-viewer is updated automatically so you should try again and it should work. Yeah, majority of Kpop VR videos are in 180-format and they all look awesome in VR headset now :)

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-07-28T22:31:02+00:00

    Apologies for the late update - we are still investigating the issues some of you are experiencing.

    Warrie, MonkeyBastard, RalfKlengel, and Archer Six, if any of you would be willing to take a TTTrace on your machine, please email me at *** Email address is removed for privacy *** and I can send instructions. We have not been able to reproduce the issue, so it's likely something specific with your hardware setup that is different than ours. A TTTrace will allow us to debug through your exact scenario.

    -Patrick

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-07-20T00:05:22+00:00

    - Name of VR Headset: Acer AH101

    - Which VR Controllers attached (if any): Acer AH101 Controllers

    - Number of GPUs installed in your computer, and which ones: 2, Nvidia GeForce GTX 1050 Ti, Intel HD Graphics 630

    In Microsoft Edge, navigate to edge://system to get this information:

    - Edge version: Canary 93.0.953.0

    - 360 viewer version (expand 'extensions' to see this version number): No extensions installed, 360 Viewer is no longer found in App Store

    - Search for "Apps & Features" in the Windows start menu and open the first result. Find "OpenXR for Windows Mixed Reality", click "Advanced Options", and paste the version here (Should be something like 106.xxxx.xxxxx.x): 106.2105.21002.0

    - Do you have SteamVR installed? Yes

         - If so, please provide the value of this registry key on your machine: [HKEY_LOCAL_MACHINE\SOFTWARE\Khronos\OpenXR\1]

    C:\WINDOWS\system32\MixedRealityRuntime.json

    In Microsoft Edge, navigate to Immersive VR Session (immersive-web.github.io) and click "Enter VR".

    - What behavior do you experience? (for example, black screen with four spinning dots, black screen and then quickly back to the cliff house, "VR Not Found" is displayed, or some other behavior): Four spinning balls

    • If you have controllers connected, please turn off and disconnect them, restart Edge, and repeat. Do you still experience issues? Yes

    Sometimes VR videos play normally when I click on “Reset” in the OpenXR settings but this is not consistent. I’m still messing around with this to try to find a way to get the VR videos to play consistently: clicking "Reset" on the desktop/no VR running, with VR running, with Canary browser open/closed on desktop, open/closed in VR, etc. So far I haven't found a consistent way to get this to work.

    If they do not play normally, I’ll either get the four spinning balls or the video will play but the controllers are unresponsive while the video is playing except for the Windows button that brings up the VR dashboard menu to exit out of the video.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-07-18T10:14:17+00:00

    - Name of VR Headset: G2 Reverb

    - Which VR Controllers attached (if any): G2 Reverb controllers (not used)

    - Number of GPUs installed in your computer, and which ones: 1, 3090

    In Microsoft Edge, navigate to edge://system to get this information:

    - Edge version: Version 93.0.953.0 (Offizielles Build) canary (64-Bit)

    - 360 viewer version (expand 'extensions' to see this version number): according to edge no extenstion installed, according to App Store latest version, in microsoftedge addons store there is no 360 viewer...

    - Search for "Apps & Features" in the Windows start menu and open the first result. Find "OpenXR for Windows Mixed Reality", click "Advanced Options", and paste the version here (Should be something like 106.xxxx.xxxxx.x): 107.2106.1002.0

    - Do you have SteamVR installed? NO

         - If so, please provide the value of this registry key on your machine: [HKEY_LOCAL_MACHINE\SOFTWARE\Khronos\OpenXR\1]

    In Microsoft Edge, navigate to Immersive VR Session (immersive-web.github.io) and click "Enter VR".

    - What behavior do you experience? (for example, black screen with four spinning dots, black screen and then quickly back to the cliff house, "VR Not Found" is displayed, or some other behavior): ____

    works...

    • If you have controllers connected, please turn off and disconnect them, restart Edge, and repeat. Do you still experience issues? Yes

    Starting a YT Video in Cliffhouse it plays, if I click on VR... only Page not responding or the 4 dots, same for starting the VR YT from Edge canary from the desktop...

    Was this answer helpful?

    0 comments