Edge and Chrome freezes while browsing making Windows not responsive for 1 minute follow by Windows explorer behave strangely

Anonymous

As title says, my Windows behave strangely every now and then. When browsing, it may freeze for a minute or so follow by making I can't open everything. If I'm lucky enough, this issue last for 2 hours, if not, I need to restart the PC. Photo below tells it all.

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Anonymous

2020-12-15T14:25:06+00:00

Please improve this, thanks.
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Anonymous

2020-12-15T13:31:44+00:00

Hi kyheng-

Thank you for your detailed reply and i do apologize it didn't work on your end. Lets ask our colleagues if they do have insights on this.

Regards.

Kevin B.
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Anonymous

2020-12-15T12:11:15+00:00

Hi kyheng-

That's good to know. Kindly monitor the performance of your device. Keep me posted.

Please let me know if you have any further questions. If you have a moment, it would be greatly appreciated if you would rate my assistance in handling your ticket and have a great day!

Cheers!

Kevin B.

Independent advisor
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Anonymous

2020-12-15T12:09:46+00:00

Hi, it was done using USB, fresh install due to 1 system file corrupted.

What I've done now is disabled CahceTask, it does help a bit.
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Anonymous

2020-12-14T05:21:56+00:00

Hi Kyheng -

Thanks for keeping me posted and I do apologize if the above method didn't work. When you said that you re-install the windows, what method did you use? It is the reset option or by using a USB flash drive?

Regards,

Kevin B.
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