Fingerprint Sensor Not Working After Windows 11 Update

Anonymous
2021-07-02T05:36:51+00:00

I have an Asus Vivobook 14 X413JA.

Yesterday, I downloaded the windows 11 insider preview build from the dev channel, but I was disappointed to find that windows hello couldn't recognize my fingerprint when I tried to log in.

I tried uninstalling and reinstalling the drivers of my fingerprint sensor but still, it doesn't work.

Windows Insider program | Windows Insider preview | Install, activate, and Windows update

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Anonymous
2021-07-08T15:16:31+00:00

I have an Acer Aspire A515-55

Window 11 PRO Version 10.0.22000 Build 22000

I have the same problem with the fingerprint reader

I downloaded the driver for this laptop from Acer and installed it for a fresh install. This did nothing.

Then I followed your instructions and my credential manager was set to "manual". I changed it to "automatic" through a local account then went back to my MS account. I removed my old fingerprint from "Windows Hello" then put a new one in. When I closed the laptop and reopened it the fingerprint reader worked. When I rebooted it would not. It seems it isn't being saved for some reason.

We're investigating the issue. In the mean time, please feel free to add your issue to Feedback Hub. Appreciate your patience.

-Eddie

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  1. Sumit 44,316 Reputation points Volunteer Moderator
    2021-07-06T08:51:01+00:00

    Because it is an Insider Build, it is bound to have issues. Unfortunately, you can do nothing apart from waiting for MS to fix it.

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  2. Anonymous
    2022-06-16T16:57:32+00:00

    Some people stated that a windows update resolved their problem, yet none of them posted any details, like what laptop model or which windows version.

    I am still on Windows 11 Pro 10.0.22000 (no updates available as of today), still an Asus Zenbook Pro UX550GD, fingerprint sensor still does not work.

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  3. Anonymous
    2021-07-06T09:08:07+00:00

    Yes we are just reporting it to get it noticed.

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  4. Sumit 44,316 Reputation points Volunteer Moderator
    2021-07-02T06:25:37+00:00

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