I have found out that my Rewards account was suspended today. I was not given notice, nor explanation, and since I'm not one who is constantly checking my rewards, I'm not sure how long this was going on. What I remember is that I had something of around 50k points, as I would use Bing pretty liberally. This is the message I get when going to my Rewards dash: Your Microsoft Rewards account has been suspended. Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement , which may include, but is not limited to: Maintaining multiple user accounts per household Opening more than one user account per individual Residing outside of the supported regions Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address Using a service intended to confuse your true IP address or your location Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards Learn more about the Microsoft Rewards program I have tried contacting Rewards support, but it informs me that because I'm not following the rules, I can't contact support. All the message boxes are grayed out and I can't type in them. So I can't ask what I'm not following, nor can I ask for an appeal in case I tripped over a terms of service without knowing, or if it was just a glitch. I don't even know if I actually did violate ToS, as reading over the rules, it's not presently clear what I might've done. If I actually did something that I'm not inclined to correct, I would at least like to know. (I have had the Rewards account for quite a while, and this is the first time any issue came up.) I have contacted Microsoft Support, but they had no jurisdiction over Rewards, so they couldn't tell me what I was looking for. They directed me here. I just want to know: What did I do wrong, was it legitimate, and if/how I can correct it.

It's pointless to ask here, you'll get the same canned responses they give everyone. Been more than a week and I still haven't gotten a response from my ticket. Never had problems with my account and sudden suspension out of nowhere. It really sucks.

I am not break any rules according to Microsoft services and agreement. Why suspended my account . Give full explanation and telling which rules break.

I can reach the support page. That's it. That's all I can do. All the message boxes are grayed out, and I am unable to fill out the form because I'm told I'm not following the rules. Different device and different browser don't matter. It feels rather counterproductive to have only one team have access to that information, and deny access to that team if your account is suspended without any given cause. To be honest, when they do that, it makes me question the legitimacy of my suspension. I have a friend who reached out to them via her own account, but I doubt they'll let her know because she's not me. I'm trying to be patient, but I have no understanding. I fail to see the logic in what's going on.

I have not used a VPN in the entire time I've had the account, much less recently. I'm actually stingy about giving my phone number out, and if another account is using my phone number, I would appreciate being told because that would alert me to other issues. It would not be fair to just cut me off without saying.

Hello! I'm Jen, and I'd be happy to help you out with this issue. I’m sorry to hear you’re experiencing this issue. May I ask if you have used VPN while earning points in Microsoft Rewards? Please note that using VPN is not advisable as it violates Microsoft’s Terms of Services: https://www.microsoft.com/en-us/servicesagreement/ . Also, please ensure you’re not sharing the same phone number with other accounts and you’re not using a VoIP number when redeeming as doing so violates the program policy and may result in account suspension. Thank you for your understanding. I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further. Best Regards! Jen :)

Rewards Account Suspended without Explanation and Unable to Contact Rewards Support

Anonymous

I have found out that my Rewards account was suspended today. I was not given notice, nor explanation, and since I'm not one who is constantly checking my rewards, I'm not sure how long this was going on. What I remember is that I had something of around 50k points, as I would use Bing pretty liberally.

This is the message I get when going to my Rewards dash:
Your Microsoft Rewards account has been suspended. Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement, which may include, but is not limited to:

Maintaining multiple user accounts per household
Opening more than one user account per individual
Residing outside of the supported regions
Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address
Using a service intended to confuse your true IP address or your location
Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards

Learn moreabout the Microsoft Rewards program

I have tried contacting Rewards support, but it informs me that because I'm not following the rules, I can't contact support. All the message boxes are grayed out and I can't type in them. So I can't ask what I'm not following, nor can I ask for an appeal in case I tripped over a terms of service without knowing, or if it was just a glitch. I don't even know if I actually did violate ToS, as reading over the rules, it's not presently clear what I might've done. If I actually did something that I'm not inclined to correct, I would at least like to know.

(I have had the Rewards account for quite a while, and this is the first time any issue came up.)

I have contacted Microsoft Support, but they had no jurisdiction over Rewards, so they couldn't tell me what I was looking for. They directed me here.

I just want to know: What did I do wrong, was it legitimate, and if/how I can correct it.

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71 answers

Anonymous

2023-12-07T10:39:06+00:00

It's pointless to ask here, you'll get the same canned responses they give everyone. Been more than a week and I still haven't gotten a response from my ticket. Never had problems with my account and sudden suspension out of nowhere. It really sucks.
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Anonymous

2023-12-05T11:09:35+00:00

I am not break any rules according to Microsoft services and agreement.

Why suspended my account .

Give full explanation and telling which rules break.
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Anonymous

2023-12-06T09:51:25+00:00

I can reach the support page. That's it. That's all I can do. All the message boxes are grayed out, and I am unable to fill out the form because I'm told I'm not following the rules. Different device and different browser don't matter.

It feels rather counterproductive to have only one team have access to that information, and deny access to that team if your account is suspended without any given cause. To be honest, when they do that, it makes me question the legitimacy of my suspension.

I have a friend who reached out to them via her own account, but I doubt they'll let her know because she's not me.

I'm trying to be patient, but I have no understanding. I fail to see the logic in what's going on.
Was this answer helpful?

9 people found this answer helpful.

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Anonymous

2023-12-05T14:12:40+00:00

I have not used a VPN in the entire time I've had the account, much less recently.

I'm actually stingy about giving my phone number out, and if another account is using my phone number, I would appreciate being told because that would alert me to other issues. It would not be fair to just cut me off without saying.
Was this answer helpful?

9 people found this answer helpful.

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Anonymous

2023-12-05T09:27:32+00:00

Hello! I'm Jen, and I'd be happy to help you out with this issue.

I’m sorry to hear you’re experiencing this issue. May I ask if you have used VPN while earning points in Microsoft Rewards? Please note that using VPN is not advisable as it violates Microsoft’s Terms of Services: https://www.microsoft.com/en-us/servicesagreement/. Also, please ensure you’re not sharing the same phone number with other accounts and you’re not using a VoIP number when redeeming as doing so violates the program policy and may result in account suspension. Thank you for your understanding.

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further.

Best Regards!

Jen :)
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6 people found this answer helpful.

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