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Starting today I am getting this error message on my phone and on my computer "oops! looks like you're on the go". I'm at home I'm not in another country yet it says oops looks like you're on the go and it will not allow me to do my rewards.
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I Have tried everything but it did not work but i found a way around it
if you go to bing.com then search something you can then hit the rewards icon in the top right and it opens a sidebar where you can use Microsoft rewards normally
Me too man... I was on such a good winning streak with that as well
Having the same issue after winning 500 points on the spin to win thing.
Last time I was traveling was in March. After this had same issue but it fixed itself.
Yesterday it randomly showed me the "oops" message on redeem page. I've contacted support and received generic answer that I am either outside the country or using VPN / Proxy.
I don't use proxy or VPN, and I'm not travelling as well.
Today I was able to complete my daily set. After doing so it showed me the same message. However on redeem page everything worked fine. Was able to redeem some points. After 4-5 redeems on this page as well it shows "oops".
This whole points program as well as approach from support is a joke. I've messaged support again, however have no faith that it will be resolved.
For me it looks like support gives you the easiest answer possible without even properly checking what can be causing the issue.
"If the issue persists, try connecting to a different internet source"
What exactly does that mean?