Rewards saying oops looks like you're on the go, but I'm not.

Hi,

My wife & have been having this issue for earning points after getting back from Europe. Microsoft Support has been of no help - they say I must have a VPN running (I don't). I checked all of my settings, which appear to be correct. For my wife and my user ids, Earning Microsoft Rewards does not work on our laptops (multiple browsers) or phone apps, including one laptop that stayed at home. I had my Dad login to a browser on my laptop and he was able to earn reward point with no problems at all - this same browser gives me the "Oops" error. It appears like this issue is versus the user account & not having anything to do with the hardware or its settings. Another data point is that my wife & I can redeem points. I'm not sure how I can get this fixed. Any ideas?

Thanks, Andy

I have been having the same issue and been in contact with microsoft customer services for weeks, going around in circle and customer services doing absolutely nothing. As all they do is give generic answers and then close the case. This issue has been happening for weeks now as it starts working then stops again and it seems to work for 4 days and then stops, as a convenient pattern.

As fed up to the back teeth with so called customer services as they dont help you and just do nothing and then ignore emails sent.

As they are not interested in resolving the issue as never come across such a dire customer services as certainly will not be buying anything else from them.

As yes i appreciate that rewards are free, but why offer it in the first place if it does not work properly, but ever since they have updated bing this has been an issue.

As if you expect to get this resolved at all, you will not has like i said before i having been trying for weeks now and customer services do nothing but spout the same generic rubbish, you are in another country, you must have a VPN on. BUt none if this is true and they even wanted screen shots sent to them, done all this and they did nothing or i have not taken the right screen shot? So all they tell you is a bunch of rubbish and just fobbing you off as they are not interested in helping solve the issue.

Same.

I spun the wheel, won 500 points then now it says im on the go so i am really confused.

I have had this issue also after a spin of the wheel, and I don’t use a vpn

I think you did microsoft rewards the day before at 1:05 pm with a vpn on, try always use vpn if you are not in the united states because the US gives the most ms rewards points and if you are in the US, don't use vpn at all