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The automated responses on the support site ask me to create a Service Request, which I have done multiple times over the past 2 months. Yet no one responds to the requests. It feel like the requests go into a black hole. How can I speak to someone on the phone at Microsoft Rewards about an issue?
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Join the club I had over 650 day streak when they suspended my account all that work down the drain and all my points down the drain and can’t do anything about it because nobody will answer any tickets
I cannot see your support ticket, so I don’t know your original date, unfortunately. Mine goes back to September 19, 2023. From what I have seen in the comments thread, I’m just a baby around here.
The only thing I have learned from my experience here is that, for me, Microsoft Rewards has given me NO WAY AT ALL to prove who I am, so I can claim Gift Cards with my fairly earned efforts each day for what has been the past 11-13 years. Of course, they allow me to easily verify myself to join the sweepstakes and donate to Tax-Exempt organizations, which I have been doing to the tune of 52,000 points, which I consciously donated to (to avoid **** like this, by being straight up and not greedy).
Then I see in this thread that there are others who have been straight up accused of deceit.
I don’t f’ing get it. For me, all they need to do is create an alternative sign-in option other than a phone number, which does not work (even though I have had this same legitimate phone number since 2006). This customer service department even told me I should just use somebody else who I know’s phone number (sic).
Umm…that defeats the entire verification process. NOW THAT IS MESSED UP!
I can’t believe how massively stupid the Customer Service and Security leadership is at Microtheft.
THEY SO OBVIOUSLY COULD FIX THIS, but they don’t care, or don’t have leadership to tell this department to demand a fix for their users ASAP.
I’m sorry to hear that. I do not work for them. If I did, I would make sure that these things were being taken care of and obviously Microsoft doesn’t give a **** about their customers.
#7027096301 Here is my Service Ticket. Please check the date.... That is how long I have been waiting to get this FIXED. I can earn POINTS I just can not REDEEM them. I enjoy PLAYING. ******@aol.com
1/3/2024 today's date.
I've changed the wording of my query today. The last couple of queries were closed within minutes without any response (automated or otherwise) from Microsoft. Lets see how quickly this one gets closed:
Could you please tell me what review you did on my account, and what specific Bing search activity you are alleging "did not fully align with the terms outlined in the Microsoft Services Agreement", and which led you to restrict my ability to redeem my reward points a few months ago? Please send me the evidence.