I can't add a phone number to my microsoft account on microsoft rewards.

Anonymous
2023-08-05T17:30:07+00:00

I clicked "add phone number" on manage how to sign in with microsoft. I then added my phone number and recieved no text. I resent the code and yet recieved no text. I restarted my phone, reset the wifi and looked at other articles with people having this problem. Nothing helped. Please don't send me the microsoft help page on this issue because that hasn't fixed the problem.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-02-23T19:22:11+00:00

    This is never getting fixed and Microsoft don’t care.

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  2. Anonymous
    2023-11-25T23:38:11+00:00

    Hi Mosken_L

    I believe the issue everyone here (including myself) is having is they correctly select add phone number, they go through the password verification and likely the bot test and receive their verification code no problem.

    But when they are asked to re-enter their password the interface states that they(we) cannot add that alias, many people, such as myself, didn’t even remove their phone numbers, it seems they were just deleted on the back-end.

    Some tried to use different numbers and sims, others have waited months for a fix, but they are repeatedly told the copy-pasted “click add phone number” instructions, and people, understandably, are getting frustrated.

    Hopefully the back-end/front-end/full-stackers on the team can zero in on this issue soon because these posts will keep popping up, but they will get more angry as they get more frustrated.

    Hopefully you now have a clearer picture on my fellow Microsoft users’ plight.

    -Mini Griffin

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  3. Anonymous
    2023-10-07T23:35:49+00:00

    I can not add a phone

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  4. Anonymous
    2023-09-10T19:57:14+00:00

    To all the people having issues with the thing of adding the phone number when redeem the rewards and not receiving the code...i was the same case, as a random thought I tried the bing app on the playstore on my phone and tried redeeming the reward directly from there, it asked for my phone number there and boom.

    I instantly recieved the code.

    Try it as a last method.

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  5. Anonymous
    2023-08-31T20:13:36+00:00

    Hi Sam

    Apologies, people here are just trying to help, and from what Laiba said in their original-post ("and received no text") it sounded-like a phone issue.

    Here are some other things to consider:

    • Check you're in a country where Microsoft Rewards is actually offered:

    https://support.microsoft.com/en-gb/topic/microsoft-rewards-regions-9795ec47-c0f4-a33e-aede-738903359d63 

    • You can only use a phone-number on six different Microsoft accounts. If that applies, you must use a different phone-number, or log into a previous account and remove the number first

    • VoIP phone-numbers (such as Skype) are not supported, only real mobile or landline numbers. Remember that some "eSIMs" can class as VoIP -- you'd have to confirm that with your network

    • Your phone and computer must both be in the same-country as where the Microsoft Rewards points were earned when you try to link your number. If you're currently travelling, or are using a VPN, you won't be able to redeem them until you are back in the country where they were earned

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