I can't add a phone number to my microsoft account on microsoft rewards.

I receive the text message and when I enter the code, Microsoft again asks me for my password to verify. Once I add my password, I get a message saying I can't add this alias. How do I get my number on my profile?

I have tried all the suggestions here.. tried on my phone still does not work.. Can not add my phone number no mater what I try.. even tried usind a friends phone number that is not associated with my account

If you have ever used your phone number for anything at all that is owned by Microsoft, you can't add it to the account. Which means anyone who has ever had a Skype account cannot redeem either Microsoft Cash Back or Microsoft Rewards. What's worse, their support staff won't tell you that. They will just waste hours of your time until you've maxed out your codes and have to come back in 24 hours to do it again. It's a nightmare with no solution.

It's hard to say it's fraud when we haven't paid for anything. We're exchanging our time with Microsoft products/services for these benefits.

The only issue is here is that Microsoft won't acknowledge what's happening and on top of that, provide a decent solution. It's pretty clear there is something wrong on Microsoft's end when I can redeem without an alias number on Xbox NO PROBLEM, but can't on my mobile or laptop.

Microsoft - please explain how I can redeem sweepstakes, and rewards on my xbox, but can't on my computer. If I can redeem on one platform (xbox) without the alias, THEN CLEARLY THERE IS SOMETHING WRONG ON MICROSOFT'S END.

Your recommended fix does not work. I go through all the steps and I get the message "cannot add this alias to the account.

Hello Aronas,

Good to see you in Microsoft Community.

I suggest you try adding the phone number again by following the steps below:

1. Sign in to Manage how you sign in to Microsoft. If you’re having issues signing in to your Microsoft account, see Microsoft account help for more info.
2. Select Add emailor Add phone number.
3. Follow the instructions to add a new email address or phone number to your Microsoft account aliases.

I recommend that you visit the above link in your phone's browser (using cellular, not WiFi) to add a phone number, which theoretically excludes other distractions and allows the same ISP (Internet Service Provider) to minimize latency.

If anything is unclear, please do not hesitate to let me know.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist