Why have all of my receipts that I scan to earn points been declined?

Hi.

I decided to see what would happen if i scanned several receipts in a row like I used to and all my receipts were accepted.

Today I scanned six, one right after the other, and about 35 minutes later all six were accepted. So I wanna say that, for me, things seem to be back to “normal“.

Fingers crossed. lol

Again, as far as Microsoft support, it has been over a month and a half since they said they would check into it and get back to me so there’s that. 🙄

It’s difficult to tell as my locally owned independent coffee shop receipts are accepted (declined when Microsoft was declining EVERY receipt, including a McDonald’s. 🙄) but my Chinese place that is somewhat regional is a hit or miss so I stopped scanning those out of fear.

lol

A few independent stores, gift stores, have been straight up declined.

With that said, for me, when a receipt is declined and I get a red X, it is covered when I scan a new receipt and so far so good. ✅

I guess you'll know once you scan it. 😊

Just wanted to let you know that I followed what you to do and is is working fine. By any chance do you know what types of stores can you scan? Is it just supermarkets? I been trying to find out this. Thanks again for your help.

I received a standard reply -- wanting me to rescan. I did not keep the receipts and for 6 cents it wouldn't have been worth the trouble anyway. FETCH is so much better! The very few times I have had an issue with them, they resolve it quickly and satisfactorily. I've been doing both but will continue with Fetch only.

I also use Fetch, but when the Microsoft receipt program works the way it should, I get faster payouts out of it than Fetch.

I appreciate that Fetch seems to work a lot better, but at least for now, I’ll just continue to use both.