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My account got suspended and I'm not sure why. My wife and I both have our own Microsoft rewards account, so maybe they think I'm doing multiple account?
I tried to create a ticket at https://rewards.bing.com/support, but all the fields are gray out, and the top just say "Your Microsoft Rewards account isn't following the rules you agreed to when you joined the program."
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I opened one up and even sent in the arbitration form and I did this days ago and I heard nothing as well.
I have also had this issue opened up a support ticket and have not heard anything back. I put in a ticket 3 days ago , nothing from MS
There's an arbitration form in both PDF and an online version here:
Notice of Dispute - Microsoft Software, Devices, and Services with Arbitration Agreements (office.com) for the online version
Here's a link to the PDF
https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RW5Dpq
Here's a link to the page where I found them on Microsoft.com
Arbitration & Dispute Resolution | Microsoft Legal
File one of those! And NEVER buy a Microsoft product EVER AGAIN!
I've had the same thing happen to me this morning (December 2nd) when I logged into my Rewards account. It was fine yesterday. I have only one personal MS account that I've used for my Rewards account. Great job, Microsoft AI bot!
https://rewards.bing.com/support
Select accounts and then suspension in the various category dropdowns.
They claim that they replied to all tickets within 24 hours 24/7. But they still haven't replied to my ticket(s) and many others here have documented that their support tickets also get ignored. And those who have gotten messages from other departments within Microsoft support have said that those tickets aren't appearing on their system. Nor do our reward support tickets appear on our account support ticket history. But you should still submit them anyway and keep track of your support ticket number so you have documentation that you attempted to contact them sometimes multiple times without recourse.