"There is an issue with your account or order."

Anonymous
2023-03-14T17:01:29+00:00

I have been using Microsoft Rewards for about a year now, and the first time I ever redeemed anything was 7/6/2022. Ever since then, I have been able to redeem rewards properly, and do what I want with my points. At 3/12/2023, this story changed. I went to redeem about 1,500 points, so I clicked what I wanted, entered my phone number, pressed send, and was hit with a white screen that said, "There is an issue with your account or order." Now, I know for a fact there's no issues with my account. So, I tried it again. Same page. I tried it again repeatedly, then decided I was going to contact microsoft. I emailed three times, now four, I have searched this issue up various times, cleared my cache, reset my computer, done about everything on the list. I've tried it on my phone, my iPad, I've tried it on other phones, no avail. I am convinced it was my account, and I really wanted to just make a new account.. But I can't transfer points. Today I finally reached my goal of 6,000 points, and I once again went to redeem and it didn't work. This issue seems to have no resolve, and nobody at microsoft seems to want to email me back. There's no fix as far as I know, and I'm ready to give up. The other day, I uninstalled the browser extension and reinstalled hoping that'd fix it and it didn't. So far I have found no solution, nothing even slightly working. Every time I even remotely managed to put in the order, it cancelled itself. Nobody at Microsoft is listening to my 4 emails, I've checked every folder in search of a response but to no avail. I wanted to try the hotlines, but I could not find a certain product. I tried to import an image, but appears that doesn't wanna work either. Someone from Microsoft Rewards Support, I'd appreciate if you could contact me. I've tried to be patient, but it appears it doesn't want to work any day.

Update, 3/16/23: Still not working. I'll keep updating, though.

Update, 3/28/23: Not working.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

114 answers

Sort by: Most helpful
  1. Anonymous
    2024-02-17T09:48:21+00:00

    I have been in touch with Microsoft several times about my inability to redeem my Microsoft Rewards points but always got the same kind of reply,namely that I was somehow breaking the rules so it was my fault.I had given up but last week I thought what the hell,I will give it another go.To my surprise I quickly got two very polite replies from different people (not robots)who told me the problem(?)with my Account had been fixed,which indeed was correct.I have now redeemed about 15000 points and continue to access Rewards daily.One thing the Microsoft people said though was not to use a VPN when working with Rewards.I will do this but I have told them I am not too happy about that because VPN is I feel an integral part of the protections I have on my laptop to try to thwart hackers.Anyway,my account is now active again so I thought I would post this to let others know.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-02-11T05:27:23+00:00

    I HAVE THE SAME THING

    Was this answer helpful?

    0 comments No comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  4. Anonymous
    2024-01-26T18:01:21+00:00

    The thing is, MICROSOFT IS SO HELPLESS. I've sent DOZENS of support request and its like they are just bots with different voice lines they're such a **** website. Microsoft I expected more... Can you at least help me please Microsoft? idk what to do.

    Was this answer helpful?

    0 comments No comments