Surface Duo 2 Bluetooth Issues

Anonymous
2021-12-05T14:19:34+00:00

When connected to a Bluetooth audio device like my car or Surface Ear Buds I have the following problem:

Connects properly without issues. Listen to music or Audible for a few minutes and the audio stops. The audio doesn't pause, the Bluetooth doesn't disconnect but the sound just stops.

Disconnecting Bluetooth in audio device and surfaceduo2 and restarting helps but the problem will repeat. Makes BT unusable.

Anyone else have this problem??

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2022-10-31T22:29:51+00:00

    Since my last post, I have become so incredibly frustrated with tech support (or lack thereof) to correct my problems that I have since deactivated the phone and am using a Samsung Galaxy Fold 4. While there are still functions from the Duo 2 that I liked much better, the bugs and other items (bluetooth issues, MMS texts from iPhones) are no longer items I have to worry with. The Duo 2 phone currently sits in a drawer and will be used as a back-up smart phone until such time as Microsoft can come up with an update that will correct the many bugs and other issues.

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  2. Anonymous
    2022-10-31T20:01:59+00:00

    Not so good Update,

    Received the 12L update and i was so hopeful that they would of addressed the issue. Unfortunately i have been let down and I encounter the same issues.

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  3. Anonymous
    2021-12-17T15:00:01+00:00

    Seems to be getting worse for me. My Surface buds can be connected but the audio still goes to the phone! It randomly does that. I can't consistently repeat that behavior, but it has happened a number of times. Still consistently drops audio but stays connected... could this we hardware related?

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  4. Anonymous
    2021-12-12T06:10:44+00:00

    I haven't had it cut out in a call yet. Usually music or Audible on car or headphones. Still happens but if feels less frequent after Update.

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  5. Anonymous
    2021-12-07T21:03:48+00:00

    The December 6, 2021 update to the Surface Duo 2 included some Bluetooth changes. You might see if that improved things. See https://support.microsoft.com/en-us/surface/surface-duo-2-update-history-a3e72e49-8165-4ea6-b490-7fdc2a76c262 .

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