Surface laptop 3 fans running loud when laptop is plugged in

Anonymous
2019-11-17T19:40:03+00:00

Hello. I have been having this problem with my Surface laptop 3 where when I play a light game (like Minecraft) with the laptop plugged in the fans become extremely loud. However when the laptop is not plugged in the fans don't get even close to being as loud... Can someone help me solve this problem?

Surface | Surface Laptop | Power and battery

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Anonymous
2019-11-18T17:57:09+00:00

Hi 8gigLiam,

Thanks for reaching Microsoft Surface Community. We thank you for taking advantage on our new Surface Laptop 3. Definitely this is not the experience that we want you to have. We do have some few questions to have this isolated and some suggestions could lead us to a resolution.

When your on Battery, you have mentioned that you the fan is not that loud, But if you check on the battery slider are you on "Best Performance" while your in game?

You can adjust how you want your CPU to perform, by selecting the battery icon on the task bar and adjusting the power mode. Setting the power mode to Recommended throttles the CPU and helps keep it running cooler with less need of assisted cooling. While a setting of Better performance or Best performance will allow the device to run more quickly, it will also allow the fan to come on more often to keep the CPU cool and performing it's best.

Is this the 15" or the 13.5" Surface Laptop 3 for the Graphics"

If this is the 13.5" what's the processor?

We have :

Quad-core 10th Gen Intel® Core™ i5-1035G7 Processor

Quad-core 10th Gen Intel® Core™ i7-1065G7 Processor

You can check this by going to Task Bar search box and Type there "dxdiag".

Looking forward on your response. Please keep us posted.

Regards,

Edd

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  1. Anonymous
    2020-03-26T13:29:12+00:00

    Is there something I need to enable to see the Processor power management? I don't even have that option under Power Options...

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  2. Anonymous
    2020-03-26T07:53:14+00:00

    Yes I have this exact issue too. Battery only lasting 3 hours and going crazy on dock

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  3. Anonymous
    2020-03-26T05:08:21+00:00

    Nothing as of yet guys, 

    Because of this COVID lockdown - Im working from home, last they asked was me to handover the laptop to Microsoft store so they can check - for that I need to go to Sydney city (not far for me 25K's away) but preferred to stay home to avoid risk. 

    But yes - still laptop going crazy on charging and on-dock - the battery is only lasting for 3 to 3.5 hours tops after disconnecting from the dock on full charge - my battery looks like it gave up already

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  4. Anonymous
    2020-03-26T04:38:43+00:00

    I raised a Support case with Microsoft which is now escalated to level 2 

    Lets see what they can come up with. 

    They apparently released a fix to address Buzzing noise some (there is another form discussing that) 

    What we hve is when connected to Dock - the fans religiously make it a mission to turn at full speed and laptop goes crazy hot within 20 min even with very light use. 

    Before we go crazy 'reg edits' and play with Fan controls and CPU controls = lets see what Microsoft has to say. 

    Any answers from them?

    Same any feedback on the issue if submitted?

    Any response? I am having this issue as well and its 3/25/2020, I bought the laptop back in February, 2020.

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