Surface laptop 3 fans running loud when laptop is plugged in

Anonymous
2019-11-17T19:40:03+00:00

Hello. I have been having this problem with my Surface laptop 3 where when I play a light game (like Minecraft) with the laptop plugged in the fans become extremely loud. However when the laptop is not plugged in the fans don't get even close to being as loud... Can someone help me solve this problem?

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-11-18T17:57:09+00:00

Hi 8gigLiam,

Thanks for reaching Microsoft Surface Community. We thank you for taking advantage on our new Surface Laptop 3. Definitely this is not the experience that we want you to have. We do have some few questions to have this isolated and some suggestions could lead us to a resolution.

When your on Battery, you have mentioned that you the fan is not that loud, But if you check on the battery slider are you on "Best Performance" while your in game?

You can adjust how you want your CPU to perform, by selecting the battery icon on the task bar and adjusting the power mode. Setting the power mode to Recommended throttles the CPU and helps keep it running cooler with less need of assisted cooling. While a setting of Better performance or Best performance will allow the device to run more quickly, it will also allow the fan to come on more often to keep the CPU cool and performing it's best.

Is this the 15" or the 13.5" Surface Laptop 3 for the Graphics"

If this is the 13.5" what's the processor?

We have :

Quad-core 10th Gen Intel® Core™ i5-1035G7 Processor

Quad-core 10th Gen Intel® Core™ i7-1065G7 Processor

You can check this by going to Task Bar search box and Type there "dxdiag".

Looking forward on your response. Please keep us posted.

Regards,

Edd

Was this answer helpful?

20+ people found this answer helpful.
0 comments

68 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2020-03-17T13:03:39+00:00

    Yes, I hear the electricity noise as well.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-03-17T08:06:46+00:00

    Are you hearing a static electricity noise at the back where the power button is near exhaust vents are. If you put your ear close to it you can hear it like the battery is going to explode any minute. Yup lot of people have it and no fix for it.... 

    Guess we will wait for the battery to drain very quickly with this heating issue...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-03-16T19:36:28+00:00

    Microsoft said they havent heard of this issue. R u kidding :::: I asked them to check their forums, many people are having the same issue across the globe. 

    I didnt get a chance to give the laptop to their store as I sold my old laptop. Have to do it this week and check.

    With this carona virus a majority of work is getting done from home and can't afford not having one at home if they take weeks to investigate

    Was this answer helpful?

    0 comments