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My Surface Pro 4 Keyboard with Touch is no longer being recognized by my Surface Pro 3 after updating to 1803.
I have disconnected and reconnected dozens of times.
I have cleaned my connectors on both the Surface Pro and the Keyboard unit.
I have uninstalled the keyboard in Device Manager, as well as the mouse however the only things showing up there are HID compliant Mouse and Keyboard, nothing that says Surface or Type Cover.
I have hard reset the device several times (Volume Up and Power), also booting into UEFI/BIOS several times where the keyboard also does not work.
I registered my device with Microsoft to of course be told it is Out of Warranty.
I am in the process of downloading the Recovery Image from 2015 from a trustable 3rd party website since I cannot find any links to the recovery image on Microsoft's website. This will I think put me back in time to before the 1803 update as far as Windows is concerned, however I am not sure if that will fix my problem since it is not being recognized in the BIOS.
Any suggestions you have would be greatly appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Maybe, then perhaps its a connector/hardware issue?
Also, my keyboard does not work in the UEFI bios. Only after a hard reset of booting into the firmware (where secure boot is located) does my keyboard work. And only after a forced shutdown by holding power and volume up for 10 seconds (or complete battery drain)
Your mileage may vary though
I took mine to a Microsoft Store. One of the technicians played around with my SP3 for about 4 hours. He got frustrated.
As far as I am concerned the type cover is not going to work on my SP3 and it hardly matters because the battery is dead so it doesn't work as a portable device anymore anyway.
I an using it right now in a dock with a Bluetooth mouse and Bluetooth keyboard and hooked up to a big second monitor. It makes a very nice desktop.
I don't need a portable machine right now but if I did I would use my old SP1. It still works as it is supposed to.
