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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Surface pro 2017 - i7/8/256
I have experienced this twice since getting the machine.
I haven't changed any power settings other than turning the "save power when my device knows I'm away" to on
Sleep is set to 5 minutes on battery, 10 minutes when plugged in
In the second instance of the unexpected sleep. I was holding my surface with the keyboard attached but folded completely back. I was using the MS Mail app in light mode. The screen just goes black with no warning.
The only thing I could find in the event log that seemed to be related was that
The system has returned from a low power state.
Sleep Time: 2017-06-19T01:34:03.763274300Z
Wake Time: 2017-06-19T01:34:26.441219200Z
I can't remember the specifics of the first time this happened.
My surface when put to sleep will shut down. When I press power button it starts up and all previous work is lost. Not cool. Only thing that works is if I set all power setting to hibernate. It still shuts off completely when timed out but at least it remembers where I left off.
Happening to me too. I have checked all settings are turned to off. If I press the button to put the surface to sleep w
I am having similar issues. New Pro (2017) i5 256GB 8GB RAM. Whats more, when turning tbe device back on, my system wants to perform a disk check each time this occurs.
