Microsoft Wireless Display Adapter with Surface Pro 3 Resolution Problem

Anonymous
2015-01-23T23:46:25+00:00

My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.

When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.

It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?

Surface | Accessories | Wireless display adapter

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  1. Anonymous
    2015-02-04T18:15:13+00:00

    It is my understanding that the MWDA uses Miracast which uses Wi-Fi DIrect to establish a peer-to-peer Wi-Fi connection and thus doesn't go through a router. If this is the case, then why is the GHz of my router even a question? In any case, I'm using the latest Apple AirPort Extreme, which I assume is operating at 5GHz.

    So, yes it is direct. But, if you are connected to the router at 5GHz then the connection to the MWDA will be 5GHz. If you are connected to the router at 2.4GHz, then the Miracast connection is 2.4GHz.

    Apple by default uses the same SSID name for both bands, so unless you changed manually. You could, as a test, force a 5GHz connection .. or 2.4.  http://answers.microsoft.com/en-us/surface/wiki/surfpro3-surfnetwork/specify-24-or-5-ghz-wifi-bands-selectively-on/0015e765-92ce-40c8-923b-9347b398f1b0 .. could you let me know results both ways?

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  2. Anonymous
    2015-02-04T17:53:25+00:00

    It is my understanding that the MWDA uses Miracast which uses Wi-Fi DIrect to establish a peer-to-peer Wi-Fi connection and thus doesn't go through a router. If this is the case, then why is the GHz of my router even a question? In any case, I'm using the latest Apple AirPort Extreme, which I assume is operating at 5GHz.

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  3. Anonymous
    2015-02-04T17:20:42+00:00

    If you start the SP3 with the mouse flattened do you still have lower res? I have full 1920 x1080..

    Yes. The mouse was flattened (paired, but not connected) when I unboxed and setup the MWDA and I experienced the lower resolution. In fact, the Arc Mouse was in a drawer in the next room. It wasn't until I read somewhere online about a possible compatibility issue that I even thought to look for the mouse. I had to disconnect it the Bluetooth Settings screen on the Surface before I could get 1920x1080.

    Is you wireless connected via 5GHz or 2.4GHz (don't know what router you have).  I'm connected over 5GHz here and I don't see the issue with the mouse flattened.

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  4. Anonymous
    2015-02-04T16:36:18+00:00

    If you start the SP3 with the mouse flattened do you still have lower res? I have full 1920 x1080..

    Yes. The mouse was flattened (paired, but not connected) when I unboxed and setup the MWDA and I experienced the lower resolution. In fact, the Arc Mouse was in a drawer in the next room. It wasn't until I read somewhere online about a possible compatibility issue that I even thought to look for the mouse. I had to disconnect it the Bluetooth Settings screen on the Surface before I could get 1920x1080.

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  5. Anonymous
    2015-02-04T16:12:24+00:00

    Same thing here. With an Arc Mouse (Surface Edition) paired but not connected, I get the lower resolution. Flattening the mouse has no effect. In fact, it was flat (i.e. not connected) the whole time when I unboxed and installed the MWDA.  Both the Surface 3 Pro 3 and MWDA have the latest updates.

    @Barb, Any updates from your contacts at Microsoft?

    No updates yet.

    If you power the SP3 on after a complete shutdown  with the mouse flattened do you still have lower res? I have full 1920 x1080..

    Do you have any Bluetooth devices besides the Pen?

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