Micorosoft Surface RT won't connect to microsoft account or updat

Anonymous
2017-10-03T18:48:50+00:00

Hi there,

I have tried to sign into my Microsoft Account to connect the Surface RT, but every time it ends up with a message : "Sorry, we couldn't connect to Microsoft services right now. If this problem persists, search for "network problems" on the Start screen"

I have checked the clock, which is one of the culprits as per the forums, but i don't see any problem with it.

I have reset the surface to see if that would reset something but same result.

I have Run the WSReset.exe to same result.

I do not know what to do, without the Microsoft login, I can not do anything through the Microsoft Store.

Cheers,

Mohammad

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-10-04T08:10:15+00:00

Hi Mohammad,

We are aware that there are customers experiencing issues with Windows RT/8.1 devices connecting to their Microsoft accounts. Our engineers are currently working to resolve the issue as soon as possible.

In the meantime, please continue to use your local Windows login account for the time being. You may try to reattach your Microsoft account as a connected account at a later time.

We appreciate your understanding. Feel free to post back if you need further assistance.

Regards.

Mod Edit: Marking as answered to raise visibility.

(Update 10/11/17) A change was implemented on 10/10 that should resolve this issue.

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  1. Anonymous
    2017-09-17T02:42:21+00:00

    Got exactly same problem.  Tried several times with the right password (I know it is correct because I also tried with another laptop at the same time) and finally 'got' thru.  I said that because I am not sure.  The internet works just fine; I can go anywhere with a browser.  But now I can't get to netflix app because it needs to be updated.  In order to update, I need to get Store to work but Store is not working because it CAN NOT update.  Store is stuck on the Updating Store Working window for hours.  I had to do hard shut down the surface, several times, and still Store is still stuck on updating.

    Come on microsoft.

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  2. Anonymous
    2017-09-17T02:00:14+00:00

    I have been trying to set up my Microsoft account but when I go to setting to sync it simply tells me it can not connect to Microsoft and to check for any issues with my internet. My WiFi is working with no issue. please help. Thanks!

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  3. Anonymous
    2017-09-16T21:28:48+00:00

    Ah, does this mean no Skype on Surface RT T at all then?

    I tried that. Just the same cannot connect message. It also won't update either.

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2017-09-16T20:06:55+00:00

    First, the Skype APP is no longer supported on RT.

    Second, log off the old account and into the new account. Delete the old account. Restart and then add the original account back. Does that fix the issue?

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