Micorosoft Surface RT won't connect to microsoft account or updat

Anonymous
2017-10-03T18:48:50+00:00

Hi there,

I have tried to sign into my Microsoft Account to connect the Surface RT, but every time it ends up with a message : "Sorry, we couldn't connect to Microsoft services right now. If this problem persists, search for "network problems" on the Start screen"

I have checked the clock, which is one of the culprits as per the forums, but i don't see any problem with it.

I have reset the surface to see if that would reset something but same result.

I have Run the WSReset.exe to same result.

I do not know what to do, without the Microsoft login, I can not do anything through the Microsoft Store.

Cheers,

Mohammad

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-10-04T08:10:15+00:00

Hi Mohammad,

We are aware that there are customers experiencing issues with Windows RT/8.1 devices connecting to their Microsoft accounts. Our engineers are currently working to resolve the issue as soon as possible.

In the meantime, please continue to use your local Windows login account for the time being. You may try to reattach your Microsoft account as a connected account at a later time.

We appreciate your understanding. Feel free to post back if you need further assistance.

Regards.

Mod Edit: Marking as answered to raise visibility.

(Update 10/11/17) A change was implemented on 10/10 that should resolve this issue.

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  1. Anonymous
    2017-09-16T19:03:31+00:00

    I have been experimenting and trying different solutions from the internet and nothing I try works.

    Out of curiosity, I tried to create a new microsoft account from the Accounts menu in settings and that worked just fine.

    So now I am even more confused, I can make and use a new account if I wanted to but I still can't sign in to/convert to my existing Hotmail account.

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  2. Anonymous
    2017-09-16T18:49:12+00:00

    Initially I had just performed a reset using the recovery part of the hard drive. I have sinced followed your advice and it did not make any difference.

    Still the same issue. I also cannot sign in to Skype.

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2017-09-16T10:14:04+00:00

    If you are in the US, go to the closest physical retail Microsoft Store and they

    will take a look.

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  4. Anonymous
    2017-09-16T02:38:02+00:00

    I'm having the same issue!  I have done a factory reset.  Still having the issue.  I will follow this thread.

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