Bit Locker Recovery Key Requested at Boot Time

Anonymous
2013-11-05T08:14:46+00:00

Hi,

At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.

But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.

Especially as I am trying to sell her the Surface 2 over an iPad.

Any assistance in this would be most welcome.

Kind Regards,

Andrew

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-01-06T19:58:11+00:00

Hi,

Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.

Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 

Step 3: Tap or click Check now. 

Step 4: If there are updates available, tap or click View details. 

Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 

Thanks!

Was this answer helpful?

20+ people found this answer helpful.
0 comments

115 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-12-15T15:56:41+00:00

    Tony, bitlocker drive encryption is not an option in control panel. Please get back to us with a solution. I suffer random reboots that ask for bitlocker keys and also regular reboots sporadically require the key. I don't want to also have that available to use my device. Have been to windows store, they were unable to deactivate.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-12-14T22:21:54+00:00

    I too had the blue screen bitlocker key request today after a reboot. Fortunately I was able to get the key but if I wasn't I would have been more than *****d. I don't see the purpose of it.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-12-14T22:03:08+00:00

    Hello BrianneMetzger

    Were you able to proceed with the reset?  Any further details?

    Best regards

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-12-12T15:17:40+00:00

    I installed yesterday the update package of 10 Dec, which included a firmware update. After completing the installation, the Surface 2 made a reboot, but it failed to reconstruct the Bitlocker key.  After I reentered the key, the reboot completed successfully. The battery report showed no issues.  The Bitlicker-API log showed, as it did earlier, an error with event-ID 842, and a warning with event-ID 843.

    This morning I wanted to see if the Surface 2 could survive a cold reboot. So I switched it off completely, and restarted. Again reconstruction of the Bitlocker key failed.  After I entered the Bitlocker key once more, I got an error which I had earlier, and which also others reported: “Your PC ran into a problem and needs to restart. We're collecting some error info, and then we'll restart for you. (0% complete) If you'd like to know more, you can search online later for this error: PAGE_FAULT_IN_NONPAGED_AREA". It never completed and only a hard boot could solve it.

     

    Rebuilding the Surface 2 as Microsoft seems to have suggested to some of you isn’t going to solve the problem, as I made a rebuild earlier. Microsoft is not intending to get involved either, because they don’t come with any useful suggestions despite the fact that they have got a lot of useful information from us. Continuing this thread is therefore not really productive. One just has to accept that the Surface 2 has some built-in problems that can be corrected if you know how, but for which Microsoft is not able to give a permanent solution. I can live with that, but persons who have no real practical experience with handling Windows errors in PCs, should not buy a Surface 2.

     

    Thanks for now,

     

    /Wim

    Well, this is a community forum. It is not really monitored by Microsoft support staff. The community of users help each other. This is a great deal of information and I do not doubt Microsoft may be a ware of this issue and are working on a fix. Sometimes no answer is the answer.

    Now to be sure Microsoft sees and hears us, we need to post on their surface feedback page. They read and monitor their feed back pages. No, this is not a review page... Even better is twitter. We are going out with pitchforks, just state the problem and frustration... The more post, the more we force them to acknowledge the fix and response...

    Was this answer helpful?

    0 comments