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The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?
***Moved from: Windows / Windows 10 / Devices & drivers***
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Thanks Thomas. I have a BT mouse and. BT keyboard. BT seems more stable with just those two connected, but connecting with 'Your Phone' seems to make it unstable. I can't spend much more time on this, but I will try to check on what is connected / disconnected when the problem occurs and feed that back.
Hi GF. Same here. Mine had been working for a day and a half but then started playing up again this afternoon. So, probably, 'Your Phone' is not the culprit, just the victim of a very unstable Bluetooth driver. Between times (last night) I did install the monthly MS updates and was didn't experience the issue after at least two restarts / shutdowns, so you might be lucky.
Hi TrevorFayers, I do not use that app at all for what it's worth. My bluetooth has also been seemingly working again, although I keep waiting for it to stop and I didn't use my computer at all yesterday (was reluctant to spend a third day raging at it lol). Today it's so far so good. I did notice that some additional updates installed themselves yesterday while I was away (Intelligence update for Msft defender antivirus as well as Windows Malicious Software Removal Tool). There is also a new cumulative update (2021-08 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5005033)) waiting to finish being installed (pending restart) and I won't lie, I'm a little nervous to restart since bluetooth is still working right no
.....and I spoke too soon. Bluetooth crapped out again. I believe I managed to use my usual mouse and keyboard all of 30 minutes this time. Now I'm back at the media keyboard. I guess I may as well do the restart and see what happens 🤔
Our customer has exactly the same problem.
We cant roll back to the driver using the ROLL BACK DRIVER and confirm they are suffering the same issue since the update on the 6th August
In my last post, I said that I thought that using the 'Your Phone' may be related to our Bluetooth issue. Since my last post, the Bluetooth had been working fine. I noticed, however, that I was not able to make calls on the 'Your Phone' app app, so, following the Help advice, I re-paired my Android device which then enable Calls to work, but then the Bluetooth issue came back. So, perhaps there is a link. I would like to hear if anyone else experiencing the Bluetooth issue has been using or not using the Your Phone app please?
