Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2021-09-21T21:52:52+00:00

    same issue too for the last 2 weeks !!!

    Microsoft Surface 6 & Bluetooth

    kind of painful because i cannot use my bluetooth mouse from microsoft. i have tried a lot of things even moving to windows 11 but the problem happen again...

    anyone have heard something from microsoft ?\i am really surprise that i do not see any reaction...

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  2. Anonymous
    2021-09-17T10:15:50+00:00

    Bluetooth crashes still after more than a month. ITS YOUR OWN DEVICE, MICROSOFT!!!!

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  3. Anonymous
    2021-09-06T23:37:51+00:00

    And this latest missive from MS Surface Support:

    "Thank you for your reply. *We sincerely apologize that that option we provided to you is not the option you preferred.**Please know that it will never be our intention to cause you any kinds of trouble with your device.****We would like to suggest as well a purchase towards a brand new device.****Having a brand new device is an advantage because aside from the 1 year warranty provided you can also get a Microsoft Complete Plan which provides an additional  warranty extension up to 3 years depending on the coverage  that covers any physical damage like crack screens or even liquid damage caused by accidental spills.*Meanwhile, If you were to decide, we would like to know what would be your preferred solution for this case for us to check if there is anything we can do about it."

    So, they have thrown in the towel and suggested to me that I buy a new computer. I could spend $599 and replace this computer but I do not trust the Marvell adapter. They did not directly answer my question regarding whether or not the replacement computer has the Marvell BT adapter - but I can connect the dots. They said it was like-for-like.

    To the thousands of you worldwide who have this Marvell AVASTAR Bluetooth radio adapter problem - it's not fixable. I'm sorry this happened. I love my Surface Book 2 but its functionality is severely diminished w/o BT capability.

    Maybe you will be luckier than me by owning a device that is still within warranty.

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  4. Anonymous
    2021-08-30T23:49:56+00:00

    "Now, you're definitely assured that you have me who will be taking care of your case and all you need to do is wait for some one from Higher Support to contact you as soon as possible within the next 24-48 hours."

    "Rest assured that this case will be my top priority and I've  already handled many cases before which got resolved with the help of our dedicated Higher Supports."

    Me: I'll be waiting. Along with the thousands with the same problem

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  5. Anonymous
    2021-08-30T23:48:43+00:00

    "We have successfully logged your escalation and we have this case  # 1027548098 in reference for the urgent escalation I submitted to Higher Support to  have your case be investigated thoroughly.

    "I  also documented everything properly so it will be easier for Higher Support to review your case and I even sent you an email follow-up as assurance that we can keep an open communication that way you're not left hanging on this case and you already have a representative who will check on your case, and whom you can always email in case you have questions or clarifications."

    I got the email BTW

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