Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-03-27T15:07:44+00:00

    it could be the pen. try a different Surface Pen. the pens do NOT need to be

    paired to write.

    >As I said, the button on the pen works too but not the pen.

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  2. Anonymous
    2018-03-27T14:22:34+00:00

    Yes I checked. There are no updates. I literally just started my job Monday and the PC was set up by the IT department the week before so this is Day 2 that anyone has ever used this Surface. I can pinch and zoom in the web browser. As I said, the button on the pen works too but not the pen.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-03-27T13:57:56+00:00

    First, can you go to Settings, Windows Update and download and install updates

    until none are available? After you do this, do you still have Pen not writing

    issues? And if so, does multi touch (pinch and zoom, in a web browser for

    instance) also not work?

    > I have a new Surface Book 2 15". Gave up last night, and at work this morning, same thing, the button works and nothing else. Very very frustrating!

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  4. Anonymous
    2018-03-27T13:09:56+00:00

    I've been piloting my 15" SB2 for a few weeks and have not seen this issue (yet?).

    (The only problem I encountered was the Nvidia GPU not showing up in device manager. My wife convinced me to take it into the MS store for repair rather than spending days on the phone with support. The tech at the store had it fixed within 10 minutes.)

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