Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2018-01-08T09:12:16+00:00

    Can you give a report if this is still working in a few days?

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  2. Anonymous
    2018-01-08T09:10:22+00:00

    Sorry I have no idea as I don't know the Surface 3.

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  3. Anonymous
    2018-01-08T08:11:01+00:00

    How does this work out on Surface 3?

    There is no Inte(R)precise touch device on the device manager

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  4. Anonymous
    2018-01-06T16:35:52+00:00

    As I mentioned nearly one month ago my solution is to take an old driver I found in the device manager.

    2 weeks ago I had to go back to a backup I made last summer without the creators update.

    Everything with pinch to zoom and the pen worked fine until I got the creators update.

    After that I had the same issue with the pen again.

    So I reverted to the elder driver and ... it works since then.

    I tried later to switch to the latest driver for the touch device from December but with no success.

    So I switched back to the old driver from july 2016.

    Since then I have no problems.

    My conclusion is, that the actual Intel - drivers are rubbish and there is no real solution since more than 2 months.

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