Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-16T18:49:50+00:00

    This was the most helpful advice 

    Open device manager,  Click on human interface devices to expand it and it stop and restart this service: Intel(R) Precise Touch Device

    now if someone has a quick Power Shell script for this we are good to go until MSFT fixes it for real. 

    Thank you

    Sean

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  2. Anonymous
    2017-11-16T09:47:44+00:00

    It´s a temporary issue. A quick fix instead of restarting would be to disable/enable the Intel Precise Touch Device driver in Device Manager, then you don´t have to restart.

    Keep checking for updates and it will be fixed soon hopefully

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  3. Anonymous
    2017-11-16T08:33:13+00:00

    System: Surface Pro 4

    My pen's tip stops working after waking up from a long overnight sleep. The button works but the cursor and writing capability does not work. The pen works fine, however, if I restart the PC. I didn't have this problem before. This problem seems to have started recently after an update. Don't know which one though.

    I have downloaded the latest Windows updates and checked that the battery is OK.

    Please help. Not impressed.

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  4. Anonymous
    2017-11-16T00:20:16+00:00

    i have a surface pro 3 i install a FALL CREATORES ..... and my pen dont work .....    only microsoft do that .....

    Because its not a APPLE computer ...... solutions ?

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