Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-11T11:27:28+00:00

    >This may have an impact on battery life and power management

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  2. Anonymous
    2017-11-11T10:46:23+00:00

    For whom may need I created this script which automatically disable and reenable the driver.

    It's quicker.

    1. Unzip the file
    2. Create a link on desktop of the touch.bat file
    3. whenever the pen/multitouch doesn't work just run the .bat file

    https://1drv.ms/u/s!AkP8bt6d-Y1MlscfYVzw5RslrfgCEQ

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  3. Anonymous
    2017-11-10T22:03:16+00:00

    Hi Stefania,

    As you stated, you are experiencing the same Pen issue. Just to verify, have you tried following the resolutions provided by **Barb Bowman?**Could you update us with the results?

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  4. Anonymous
    2017-11-10T20:25:51+00:00

    exact same situation... will be returning soon if not fixed!

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