Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-07T03:16:21+00:00

    Team,

    I'm having the exact same problem. Please advise. My pen works but doesn't draw. I can draw with my fingers and mouse.

    Thanks.

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  2. Anonymous
    2017-11-07T01:55:36+00:00

    Unfortunately when I restart my surface book, the pen continues to malfunction.

    As a teacher I use the pen quite frequently.

    Any updates on how to solve the problem will be greatly appreciated.

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  3. Anonymous
    2017-11-07T01:48:00+00:00

    It worked!

    Thank you Barb.

    Any suggestions with getting the surface pen to work?

    Leo

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  4. Anonymous
    2017-11-07T00:29:09+00:00

    Today, I tried putting the surfacebook to sleep using the power button (rather than just closing it) and the pen seems to still work when it wakes up. Is anyone else seeing this?

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