Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-06T10:05:45+00:00

    > Engineering asked that anyone afflicted with this use the Feedback Hub App to send in a bug while in the bad state before disabling/re-enabling so that they can get the logs.

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  2. Anonymous
    2017-11-06T04:42:22+00:00

    This did fix it? Does Microsoft know about it? Thank you again!

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  3. Anonymous
    2017-11-06T03:11:44+00:00

    Thank you Barb,

    I just tried again and this time my multitouch was broken.

    Restarting the Intel Precise Touch driver fixed multitouch but not the pen inking. I followed the troubleshooter you posted and reinserting the battery has fixed the issue.

    Thank you.

    Jack

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  4. Anonymous
    2017-11-06T01:05:11+00:00

    I have been dealing with this issue for a number of weeks now. It does not seem to be linked to the Creators update in my case. I have the gen 2 pen where it is a single hidden button on the flat edge and comes with the clip. 

    After several hours of non use, or hibernating and re-awakening the SurfaceBook with performance base causes the pen to no longer write on the screen. The eraser button still works to launch Onenote and take a screenshot. The pen is still shown as paired and connected. 

    As another user pointed out, multi-touch is not available when the Surface is in this state. I believe something here is linked. Unfortunately, for me disabling and re-enabling the Intel Precise Touch Device does nothing. The only way I can get the pen working again is to restart the Surface.

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