Microsoft Surface Book Class Action Lawsuit

Apology in advance for joining a late party, i had similar issues as all of you, terrible but luckily i was within my 3 years warranty period when the bulging occurred both the screen and the keyboard popped out, i will share my screen shot if i still had them in the library, story short, after a lengthy phone calls to their pain in the neck service center labelled "Surface support" they honored my warranty replacement to my Sydney address and told me to dispose of my existing defect surface book with performance based model as i haven't been able to return to Australia due to Covid and i have been assigned here in Indonesia, i will be soon, so in my desperation as i haven't got any backup devices to use for my office work i visited one of the unofficial local third party repair shop in the current area that i resided and to my surprise within 15 minutes it's all done, the guy replaced my battery for a mere A$50 instead of A$950 almost A$1000 for a refurbished product that has no guarantee for its battery quality so guys any of you still had your working but bulging SB no matter which version you owned don't just toss it out yet out of rage instead you could try your luck by visiting your round a corner third party repair shop they are more reliable than the self proclaim genius tech at MS service center dubbed "Surface Support"; if there is any lawsuit up in place count me in it is unacceptable to ask customer to shell out more bucks for the defective products that were design flawed from the start in fact they shouldn't leave a manufacturing factory in the first place; as for me, heed my word MS i will never ever touch your rubbish Surface product, i would choose some other competitor instead as they offered a better service the likes of Apple/Dell/HP/Lenovo you name it.

My SB2 starting getting a swollen battery a few weeks ago. They said it's not a danger, but I should stop using it immediately. Because we're too stupid to understand what that really means. After a week of trying to get MS to resolve the case, they offered me a refurb with 90-day warranty for $600USD + tax. That's over $900 Canadian for a 4-year old laptop. I asked them to do better and they came back a day later saying they couldn't because their offer was already so generous.

I just order an HP Spectre x360 to replace the SB. I will never buy another MS Surface product. Over $3000 spent for a computer that now has to be thrown out. I'm a data science Professor, and I will make sure that all of my colleagues and students know what happened and never recommend a Surface product for them.

And I would be happy to be part of a Class Action Lawsuit.

Here's the problem with trying to sue Microsoft. They are big enough and rich enough to squash any lawyer who gives it a try unless that lawyer represents an Apple or HP, etc. Just ask the Federal government. I would be willing to join a class action as I am now in MS Support hell. My Surface Book is still working fine, but I leave it plugged in all the time, and now that the window is bulging out, I never undock it. I see a new laptop in my future, but as I told Support the other day, it ain't gonna be a Surface or any other MS product.

We bought a refurbished Surface for my son for school. He used it for 9 months and in Dec 2020 the two batteries died and swelled. I had to sent it in for assessment and repair even though I knew it wasn’t repairable. (I’m a tech and engineer).

Finally got a refund (but not of the insurance).

Bought a replacement in Feb, and more insurance, and got a screen glass crack in April? Like many others. Microsoft would only offer another refurbished machine, which I returned because it wouldn’t charge.

It’s now mid Aug and the oh so polite but ineffective ”support” staff are still stuffing around…. I’ve just started putting in invoices for my time compiling information etc.

I am willing. I have a Surface Pro4, With the Battery swollen bulging the screen. That type my almost 600.00 to replace with a refurbish with a 90 day warrant. No assurance that it will not do the something. I also own a surface book, what am I to expect? Yes please include me in the lawsuit.