Microsoft Surface Book Class Action Lawsuit

Anonymous
2020-10-23T18:40:27+00:00

My Surface Book has also suffered the dreaded swollen battery that has caused the bottom of the keyboard to delaminate.  The swollen battery is making my $3,000 Surface Book a dangerous hazard due to the possibility of fire and explosion. After many hours of extreme frustration talking to Microsoft Support, I am so upset.  Is there a class action lawsuit for this issue?

Surface | Surface Book | Power and battery

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  1. Anonymous
    2022-10-16T16:00:57+00:00

    I am having the same issue. I called MS yesterday and all the offer was to transfer me o sales to buy a new one with a discount. It's ridiculous that they know about this issue and just decided to ignore customers. Why would they think we want to spend money with them again on another surface after the ordeal they put us through. I paid over $2,000 for mine 4 years ago and it was still running great. I made sure I bought the best one they had at the time. Now I have to pay again and just pray the battery doesn't bulge on the new one? Additionally, these devices now became a fire hazard. A swollen battery can explode or catch fire at any time. This is the main device we use in my house for my self, my wife and my son. and I don't have the money to go pay another $2K for anew one.

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  2. Anonymous
    2022-09-06T01:43:30+00:00

    Sounds familiar as I got the same song and dance on my surface book 2, sign me up as well as this is ridicules for a premium product

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  3. Anonymous
    2022-06-15T20:07:31+00:00

    I have the same problem and my laptop screen has now separated and coming apart!!!!.... no luck at all contacting MS about it either.

    Count me in for a law-suit

    ******@msn.com

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  4. Anonymous
    2022-05-25T06:01:45+00:00

    Unfortunately, there are no positive responses to the inquiries that I have made to class action attorneys. So, the problem continues. Microsoft just ignores it.

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  5. Anonymous
    2022-05-24T16:20:56+00:00

    Are there any updates on this? I don't have a surface but my Aunt does, and after 4 solid years of using the original surface, she recently experienced the puffy battery issue. I'm sure she'd be on board for the lawsuit... I guess my question is... will a class action lawsuit get any traction on a Microsoft forum? LOL! Seriously, though any updates on this would be great... Also note that if the surface had access panels replacing the puffy batter would be no issue.... but for some reason (Certainly not a green reason) The company has decided to lock us all out of any simple maintenance on the devices.

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